India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.
Function: HR
Location: Mumbai, India
Job Type: Full-Time | Shift: 6:30 PM - 3:30 AM
Job Band & Pay Grade: Experienced Support
Reports To: Team Lead - HR Direct
Role Overview
The HR Associate provides high-quality support to employees, managers, and HR teams by handling inquiries and transactions via phone, chat, and employee portal. The role involves using case management systems to resolve issues related to payroll, benefits, policies, and HR processes, while ensuring excellent customer experience and process efficiency.
General Mills, is a major American multinational food company known for producing and marketing a wide range of branded consumer food products sold worldwide. It is headquartered in Golden Valley/Minneapolis, Minnesota, USA and has been operating for over 150 years, with origins dating back to a flour mill in 1866.
1. Employee Support & Transactions (85%)
2. Research & Issue Resolution
3. Process Improvement
4. Letter Generation (15%)
HR Direct Associate • Mumbai
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