Customer Relationship Management Executive

Company Details:

Who we are:

Shakti Group was incorporated in 2005. The Company was formed to develop well-designed, competitively priced Real Estate across Prime Locations of the Mumbai Metropolitan Region (MMR). Shakti Group is a pre-eminent focused Real estate company with a large, well-balanced portfolio comprising residential, commercial and Logistics. We've gained a good reputation in Real estate; because we deliver a service that provides integrity, professionalism and peace of mind to our clients.For more details, please visit our websitehere.

Company Website: https://shaktigroup121.com/

Company Address:

Shakti Group- 915, Lodha Business District -2,

Lodha Supremus, Kolshet Road, Thane West – 400607

Job Description:

What You will do:

• Build and maintain strong relationships with customers to ensure satisfaction and long-term loyalty.
• Handle customer inquiries, complaints, and feedback in a prompt and professional manner.
• Maintain and update customer data accurately in the CRM system or database.
• Coordinate with sales, marketing, and service teams for seamless customer experience.
• Track and analyse customer interactions to identify trends and improvement opportunities.
• Support the sales team with lead management, follow-ups, and documentation.
• Assist in organizing customer engagement activities, surveys, and events.
• Ensure proper documentation and record-keeping of all customer interactions.

Requirements:

• Minimum 1 years of experience as a CRM Executive, preferably in the real estate industry.
• Strong interpersonal and problem-solving skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Client Handling & Customer Support
• Lead Management & Follow-ups
• Complaint Resolution & Escalation Handling
• Data Management & MIS Reporting
• Strong Communication & Coordination Skills

Benefits:

• Flexible working hours
• 12 Annual Leaves
• National Presence
• Celebrations
• Team outings
• Diwali Bonus

Shift Timing:10 AM - 7 PM

Kindly acknowledge the same.

Please feel free to reach out at 9892804621.

Skills Required
Data Management, Customer Support, Lead Management, Mis Reporting