Job Description : -
Role:
• End to End Training Ownership: Will be responsible with end to end activities including; hiring, pre-process, process, nesting, floor activities related to training
• People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment for deputy manager, trainers and trainees
Key Accountability:
• Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc.
• Performance Management: Should have excellent knowledge of training deliverable, metrics data analytics. Should be able to review training performance with Assistant Manager & Deputy Manager reporting to them and ensure action plan is created and followed to improve performance
• Escalation Management: Should be able to manage all internal and external escalation.
• Client Management: Should be able to manage client communication with clients which will include reports, reviews, audits, etc.
• Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately
• Review: Should be able to create review decks, present them and maintain action registry for closure of open items
• Content Review Should be able to direct the team conduct accurate TNI (Training Need Identification) and make changes in training plan accordingly.
• Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc.
• Stakeholder Management: Should be able to manage internal communication with peers, stakeholders
• Coordination: Coordination within and outside team to ensure activities and run smoothly
• Audits: Should be able to manage all internal and external audits.
Knowledge/ Qualification:
• Under Graduate/ Graduate
• IATA / UFTA certification preferred
Special Role Requirement:
• Should be willing to work in 24*7 environment
• Should be willing to work in non-weekend offs
• Excellent working knowledge of all MS Office tools like Excel, PPT, etc.
• LEAN/YB/ GB certification preferred
• Team & multi location handling experience preferred
• Excellent written and verbal communications
Work Experience:
• Travel Experience: +3 Years – Desirable
• OTA Experience: + 1 Years – Desirable
• Training Experience: Should have sound understand of training function and should have spent + 5 years in training department – Mandate
• Team Management: +3 Years
Certification/ Domain Certification (If Applicable): Travel & Tourism
Group Manager - Process Training( Travel/GDS/IATA) - Vizag • Visakhapatnam, India
With a strong international presence and advanced technology, we’re now expanding rapidly in.India’s growing solar + ESS market.India for solar inverters, battery storage, and hybrid systems.Report... Show more
Sonco, a leader in industry innovation and a hub for top-tier talent, is looking for a hands-on and detail-oriented.This is an excellent opportunity for an accounting professional who enjoys taking... Show more
Westford Global Education, established in 2009 and headquartered in the Isle of Man, is an international education provider with a strong presence across the Middle East, Europe, South Asia, Southe... Show more
Job Title: Business Development Manager.Business Development Manager – The Language SKOOL.Experience: 4–8 Years (Insurance /EdTech / Education Sales Preferred).Salary: ₹20,000 – ₹45,000 per month (... Show more
US-based Data & AI company helping renewable energy organizations accelerate their digital transformation through.AI-powered Forecasting, Energy Analytics, Scheduling, DSM Optimization, Energy Trad... Show more
Partner Operations Manager, University Partnerships – Job Description.The Partner Operations Manager (POM) serves as the primary operational partner between Emeritus and its university partners.POM... Show more
Shining 3D Dental has immediate openings on our sales team.Shining 3D Technology sells a complete suite of dental digital workflow products.The portfolio includes Aoralscan IO Scanners, MetiSmile F... Show more
About Us: Supy is transforming the restaurant industry with a data-driven inventory management platform.Our solution enables multi-location restaurant groups to cut costs, reduce waste, and maximi... Show more
Our customers are transforming industries—from aerospace and defense to telecommunications, semiconductor, automotive, and advanced manufacturing—and we're looking for talented professionals who ar... Show more
Job Title: Teacher Trainer for Cambridge Early Year Program.Working Hours -2 Hrs per day (Thrice a week).Salary: As per Industry Standards.Educators – A Google for Education Partner company – is In... Show more
First Choice Business Debt Solutions is dedicated to helping small businesses, particularly Construction, Trade, and Trucking companies, overcome financial hardships caused by Merchant Cash Advance... Show more
The Account Manager (AM) will be the primary owner of commercial health, revenue retention, and account expansion at TestGrid.This role bridges the gap between customer business goals and company r... Show more
Visakhapatnam (Vizag), Andhra Pradesh.We are looking for an experienced and result-oriented.The ideal candidate will be responsible for achieving business targets, strengthening distribution channe... Show more
Loyyal builds enterprise loyalty and rewards infrastructure for some of the world's leading banks, airlines, retailers, and government programs.We are hiring a Business Development Executive - Part... Show more
){kind=logo}
