Customer Support Intern

Department: Customer Experience (CX)

Location: Bangalore, HSR.

Stipend: 15,000/month

Mode: Work From Office (6 days/week)

Duration: 2 months (extension based on performance)

Role: NUX (New User Experience) – Intern

Work Details:

• Rotational shifts (7 AM–4 PM / 12 PM–9 PM)
• Week off: Rotational

About the Role:

We are looking for energetic and driven Customer Support Intern to join our NUX

(New User Experience) Team. In this role, you'll be at the forefront of engaging with new

customers, ensuring a smooth onboarding experience through proactive communication and

support. This is a fast-paced, target-driven environment where ownership, hustle, and

customer obsession matter most.

About Sugar.fit

Founded in 2021,sugar.fit provides a 'Personalized evidence-based path to Type 2

and PreDiabetes Reversal & management'. sugar.fit leverages a precision health platform

combining CGM sensors, Machine Learning, and Medical Science to improve human

metabolic health and reverse chronic disease through precision nutrition, progressive fitness,

and behavioral health advice. We are backed by Cure.fit, Tanglin Venture Partners, Endiya

Partners and Mass Mutual Ventures with $11M in Series A funding.

We are eager to leverage the power of technology to help people live everyday lives. We

are looking for true-blue product folks who are passionate about solving problems using

technology and are eager to work in an early-stage start-up to join our team.

If you are passionate about and have experience building platform products in the domains

of health, fitness, mobile, and data, we would love to talk to you. Our current headcount is

250 employees, and we are expanding rapidly across different cities of India and we are

looking for experienced Customer Support / Relationship Manager role to join our team.

Key Responsibilities:

For NUX (New User Experience):

Make outbound calls to new users to guide them through the onboarding process.

Assist in resolving basic user queries and ensure timely follow-ups.

Share product information clearly and help users get started smoothly.

Record interactions and feedback in CRM tools accurately.

Collaborate with team members to improve the new user experience.

Requirements:

Excellent communication and interpersonal skills.

Strong enthusiasm for customer engagement and digital communication.

Basic knowledge of CRM tools, social media platforms, and content trends.

Ready to work in split shifts if required.

Eagerness to learn, adapt quickly, and contribute to a fast-paced team.

Available for a minimum 2 months internship.

What You'll Gain:

Practical exposure to customer experience and social media operations.

Mentorship from industry professionals.

Skills Required
CRM Tools