Operations Associate - Working Professional

Position Title: Operations Associate

Business Unit: Working Professional

Experience: Minimum 1 yr (International voice process)

Location: Marol, Mumbai

No of openings: 5

Salary Range: 4.5-6.5 LPA

Key Responsibilities:

• Requirement Gathering: Collaborate with internal teams to gather and document detailed product requirements, ensuring all necessary features and improvements are captured.
• Communication with Product Team: Share the gathered requirements and work closely with the product development team to ensure clear understanding and alignment.
• Develop and Manage Training Programs: Design and implement comprehensive training programs for new product launches, updates, and feature enhancements.
• Project Coordination: Plan, coordinate, and execute product feature testing (UAT), training initiatives, ensuring that timelines are met, resources are allocated efficiently, and risks are mitigated.
• Stakeholder Collaboration: Coordinating with cross discipline team members to make sure that all stakeholders are on track with project requirements, deadlines, and schedules. Work closely with product teams, and business team to ensure that content is accurate, relevant, and aligns with product goals.
• Performance Monitoring: Use the insights provided by the business team and suggest enhancements to the product team.
• Documentation and Reporting: Preparing status/weekly reports by gathering, analyzing and summarizing relevant information. Maintain comprehensive documentation for all projects and provide regular progress reports to stakeholders.

Skills Required:

• Strong verbal and written communication.
• Basic understanding of project management tools and methodologies.
• Ability to gather, document, and communicate product requirements.
• Experience in developing and delivering training programs.
• Problem-solving and decision-making abilities.
• Collaborative and able to work with cross-functional teams.
• Quick learner, adaptable to new tools and processes.
• Attention to detail in project and training execution.
• Analytical mindset to evaluate training effectiveness.

Skills Required
Attention To Detail, Problem-solving, Communication