Event Manager Team Leader

We are the tech company behind the media and sporting moments that matter.

Over four decades, Deltatre has grown to employ more than 1,000 experts worldwide.

We're trusted by the biggest broadcasters, telcos, media companies, sport governing bodies, leagues, and federations.

Our products, innovation, dependability, and people continue to redefine how the value of live and on-demand sport, film, TV, and news content is maximized across streaming, digital, data, graphics, officiating, and through marketplace strategy and growth services.

The Event Manager Team Leader will manage a team responsible for event management and live operations services. This role involves overseeing day-to-day operations, ensuring compliance with SLAs and KPIs, and driving service excellence while optimizing operational efficiency. The leader will take charge of the Mumbai Event Management, Event Supervisors and Live Operations team, ensuring adherence to processes, managing team development, and fostering a culture of continuous improvement.

Key Responsibilities

Operational Oversight

• Manage the transition of support to Live Operations, collaborating with customer and project teams to ensure smooth handovers.
• Define and improve procedures and best practices for Event Scheduling
• Oversee and improve procedures and best practices for Live Operations Services
• Regularly track, review and report on operations performance
• Assist with complex issues, providing guidance to the team to ensure smooth and fast resolutions.

Team Management

• Oversee and manage the Event Management and Live Operations team, ensuring effective day-to-day operations.
• Oversee the creation of rosters to ensure adequate team coverage and compliance with business needs.
• Ensure adherence to relevant processes, continuously improving where necessary.
• Provide access and tools for support operations.
• Conduct one-on-one meetings and development reviews with Event Management team members to support their career progression.
• Lead recurrent (i.e. bi-weekly) team meetings to discuss updates, address challenges, and share best practices.

Continuous Improvement and Collaboration

• Identify and implement day-to-day operational improvements to enhance efficiency and productivity.
• Drive automation initiatives to streamline recurring tasks and processes, reducing manual effort and minimizing errors.
• Collaborate with Project Managers, Technical Staff to transition tasks from projects to support teams effectively.

Training and Development

• Assist staff with development initiatives, enabling them to take on additional responsibilities and advance their careers.
• Facilitate cross-training opportunities within the team to enhance flexibility and capability.
• Own the onboarding and training of new starters, ensuring they are equipped with the knowledge and skills required to succeed.

Collaboration and Communication

• Work closely with global technical teams (Video Engineering, Development, Infrastructure Operations) to improve and update operational procedures
• Organise handover and training sessions for Live Operations support team.

Documentation and Reporting

• Maintain accurate and up-to-date documentation, including client-specific operational needs, procedures, and escalation protocols.
• Prepare and present regular feedbacks and reports on performance metrics and SLA compliance to senior management.
• Write and update new procedures as needed, seeking management approval when required.

• 5 + years of experience in Live transmission and/or 24/7 OTT Broadcast environments or similar, including proven experience on a leadership role
• Knowledge of streaming protocols and general use of encoders/transcoders.
• ITIL v4 Desirable
• Video Analytics Platform (Conviva, Npaw)
• Strong knowledge of SLA/KPI management and operational workflows.
• Hands-on experience with service desk tools such as JIRA, ServiceNow, or equivalent.
• Familiarity with automation tools and techniques to optimize processes.
• Excellent problem-solving, organizational, and communication skills.
• Ability to work effectively in a 24/7 operational environment and handle pressure during high-demand periods

We’re looking for someone who is:

• driven to push the boundaries and lead change and performance
• communicative to leave no-one in the dark and to work with your team successfully
• reliable so we know that we can call on you to meet deadlines
• passionate about the latest technologies and standards
• proactive to suggest improvements, identify and fix potential issues
• solid technically speaking, to advise both Clients and internal teams

Our people are key to our success and we pride ourselves on offering a dynamic, creative, innovative and supportive environment. Having the right combination of a 'can-do' approach, strong work ethic, integrity, friendliness and attention to detail is crucial.

Even if you don’t tick all the boxes for one particular role, but you have a keen interest in what we do, send us your details, we may find a suitable match during the interview process.

Deltatre consciously nurtures an environment where each and every team member feels safe to bring their whole selves to work, in which everyone is valued and respected for who they are and what they bring. Everyone has the opportunity to reach their full potential, and every team member is expected to treat everyone with dignity and respect, value different perspectives, use inclusive language and work in alignment with Deltatre's commitment to diversity and inclusion. At Deltatre, everyone is welcome and celebrated.

We are committed to ensuring that we provide equal opportunities for all. Please let us know if you need us to make any adjustments or if you have any special requirements for the interview process. Depending on the role this normally includes a written test and interview.