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Telesales Executivezen hotels by keekoo stays • Nashik, India
Telesales Executive

Telesales Executive

zen hotels by keekoo stays • Nashik, India
30+ days ago
Job description

Company Description

Keekoo Hospitality Pvt Ltd believes in delivering more than just a place to stay, crafting unique and thoughtful accommodation experiences. Located amidst nature's most pristine settings, Keekoo properties offer unparalleled luxury, eco-conscious designs, and breathtaking landscapes. Our mission is to create a rejuvenating and inspiring experience that allows guests to reconnect with nature while enjoying exceptional hospitality.

Role Description

1. Inquiry Handling & Conversion

  • Proactively follow up on leads with a can-do attitude to convert inquiries into confirmed bookings.
  • Consistently work towards achieving and exceeding conversion and revenue targets.
  • Maintain accurate records of all guest interactions and lead progress.

2. Client Communication & Query Resolution

  • Communicate confidently and professionally with guests, using voice clarity and persuasion as a key strength.
  • Provide prompt, accurate, and satisfactory responses to guest queries.
  • Build trust and rapport with potential clients through positive, people-centric communication.

3. Sales Pipeline Management

  • Maintain and update the sales tracker with all lead statuses.
  • Ensure timely follow-ups at every stage of the conversion journey.
  • Take ownership to identify and close gaps or delays in the sales pipeline.

4. Issue Resolution & Coordination

  • Handle guest concerns or booking/software-related issues calmly and professionally.
  • Coordinate with internal teams to ensure quick and effective issue resolution.

5. Call Handling & Customer Service

  • Engage guests with warmth, confidence, and empathy on every call.
  • Deliver a consistently high standard of customer service.
  • Log call details, outcomes, and follow-up actions systematically.

6. Upselling & Cross-Selling

  • Actively identify opportunities to upsell higher room categories, packages, and add-on services.
  • Tailor recommendations based on guest needs and preferences.
  • Demonstrate a passion for selling and closing deals while enhancing guest value.

Requirements & Desired Traits:

  • 2–3 years of experience in telecalling, telesales, or customer service (hospitality/service sector preferred).
  • Prior experience with premium service brands (e.g., American Express) is an added advantage.
  • Strong communication skills in English and Hindi.
  • Goal-oriented and target-driven with a strong sales mindset.
  • Confident communicator who considers their voice as a key professional strength.
  • A people's person who enjoys interaction, persuasion, and relationship-building.
  • Demonstrates a positive, can-do attitude and resilience.
  • Comfortable with flexible working hours

Skills Required
Telecalling, Telesales, sales pipeline management, Customer Service, Upselling
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Telesales Executive • Nashik, India

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