AGM Operations to handle west india-from chennai/coimbatore

Job description

Post: AGM Operations -Mumbai

Industry: Leading Parcel Service / Logistics

Location: Coimbatore/Chennai

Experience: Minimum 8-12 years in Parcel Service -Operations in leading parcel service companies preferred.

Role Overview:

We are looking for a dynamic and result-oriented AGM Operations to lead and manage end-to-end operations across Tamil Nadu and Kerala. The candidate will be responsible for overseeing 400 franchise agents and 250 ground-level staff, ensuring smooth operations, driving business growth, and implementing process excellence across the region.

Key Responsibilities:

1. Operations Management

• Oversee daily operational activities across multiple locations in west india.
• Ensure efficient parcel movement, timely dispatch, delivery, and route optimization.
• Establish and monitor SOPs to maintain service quality, TAT, and customer satisfaction.
• Coordinate with hubs, branch offices, franchise agents, and ground staff.

2. Franchise Network Management

• Manage, support, and monitor 400+ franchise partners.
• Ensure franchise adherence to operational guidelines and business performance targets.
• Conduct regular meetings, audits, and service quality checks.
• Support franchisee onboarding, training, and performance improvement.

3. Team Handling & Staff Management

• Lead and manage 250 ground-level employees including supervisors, field staff, and operations teams.
• Plan workforce allocation, productivity improvement, and performance monitoring.
• Provide training, motivation, and guidance to ensure operational excellence.

4. Business Development & Revenue Growth

• Drive business expansion initiatives across TN & Kerala.
• Identify new business opportunities, partner development, and volume growth.
• Work closely with senior management to achieve monthly and annual revenue targets.
• Implement strategies to improve market share and customer base.

5. Travel & Field Operations

• Extensive travelling across Tamil Nadu & Kerala to monitor branches, franchises, and operational points.
• Conduct field audits, client visits, and franchise reviews.

6. MIS, Reporting & Compliance

• Prepare daily/weekly/monthly MIS related to operations, service levels, performance metrics, and revenue.
• Ensure compliance with company policies, legal regulations, and safety standards.
• Implement corrective actions to minimize operational losses or discrepancies.

Key Skills Required:

• Strong leadership and people management skills
• Hands-on experience in logistics/courier/parcel operations
• Excellent communication and franchise management abilities
• Ability to work under pressure and handle large teams
• Strong analytical and problem-solving skills
• Willingness for intensive travel across west india
• Target-driven with strong business acumen

Qualifications:

• Any Graduate (MBA preferred)
• Minimum 8 years of experience in parcel operations required.
• Experience handling multi-location operations in TN & Kerala is a must

Salary:

Maximum gross up to 14 LPA

Role: Zonal Sales Manager (B2B)

Industry Type: Courier / Logistics

Department: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: Enterprise & B2B Sales

Education

PG: MBA/PGDM in Any Specialization

Skills Required
Business Acumen, Franchise Management, Communication