Senior Quality Assurance Manager

demographic hr services • Kolkata, India

30+ days ago

Job description

We're Hiring: Manager - Quality | Kolkata

Experience: 7+ years (BPO Industry experience mandatory)

Designation Eligibility: Only Manager & Deputy Manager

CTC: 12-14 LPA

Location: Kolkata

Shift: Rotational (24x7)

Working Days: 5

Key Responsibilities:

Drive continuous improvement for TQ and Delivery

Manage Call Quality & Client-related KPIs

Strengthen Quality Management Processes

Ensure SLA/SLO metrics are accurately captured & reported

Drive Process Control & Compliance

Improve sales & upsell metrics through quality interventions

Provide feedback, refresher, and corrective training

What We're Looking For:

Graduate in any discipline

Green Belt Certified

Mandatory banking experience with relevant quality exposure

Strong people management & analytical skills

Proficiency in MS Office & Data Handling

Ability to work in a multi-cultural, fast-paced environment

Experience in designing FMEA frameworks

Interested Apply now!

Contact: Call/WhatsApp: 8750557705

Email: [HIDDEN TEXT]

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WhatsApp: 8750557705 (No Calls)

Apply Now:

https://docs.google.com/forms/d/e/1FAIpQLSdOVDa_K-os31HMiKEty4BW3VsNRm72mdt26npFPqovYu6Anw/viewform

WhatsApp Channel for updates:

https://whatsapp.com/channel/0029VbBsUVyDeON0q3tgeF1Y

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Skills Required
Call Quality Client-related KPIs, FMEA frameworks, Green Belt Certified, MS Office Data Handling, Process Control Compliance, Quality Management Processes, Sales upsell metrics, SLA SLO metrics

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