Parent Relationship Associate

Job Overview

The Parent Relationship Associate – Collections will be responsible for managing fee collections and maintaining healthy relationships with parents/guardians at Vidyapeeth centers. The role involves regular follow-ups, payment coordination, and resolution of fee-related concerns while ensuring a professional and empathetic approach. This position plays a critical role in revenue realization and parent satisfaction.

Key Responsibilities

• Coordinate with parents/guardians regarding pending fees, installments, and overdue payments
• Conduct telephonic follow-ups, WhatsApp communication, and in-person discussions for fee recovery
• Maintain accurate records of collections, commitments, and payment statuses
• Explain fee structures, payment plans, due dates, and policies clearly to parents
• Escalate critical cases to senior management as per defined protocols
• Resolve parent queries related to payments in a polite and solution-oriented manner
• Collaborate with academic and operations teams to ensure smooth parent communication
• Ensure timely achievement of monthly collection targets
• Maintain confidentiality of financial and student-related data
• Generate and share regular collection reports and MIS with the concerned team

Required Skills & Competencies

• Strong communication and negotiation skills
• Ability to handle difficult conversations professionally and empathetically
• Good follow-up and persuasion skills
• Basic knowledge of collections, recovery, or fee management
• Comfortable with calling-based roles and payment discussions
• Proficient in MS Excel / Google Sheets for tracking and reporting
• High level of integrity, patience, and accountability

Eligibility Criteria

• Graduation in any discipline (Commerce / Management preferred)
• 1–3 years of experience in collections, recovery, customer service, or parent-facing roles
• Experience in EdTech / Education / Banking / NBFC / Telecom collections is an added advantage
• Comfortable working in an onsite, target-driven environment

Skills Required
google sheets , Ms Excel