Key Responsibilities:
- Troubleshoot and resolve L2-level network incidents escalated from L1 support.
- Configure, manage, and maintain routers, switches, and firewalls from vendors like Cisco, Juniper, Fortinet, and Palo Alto.
- Perform root cause analysis for recurring issues and recommend permanent fixes.
- Monitor network performance and respond to alerts from monitoring tools.
- Implement approved changes in the network environment, including upgrades and patching.
- Support VPN configuration, VLAN setup, and routing protocol management (OSPF, BGP, EIGRP).
- Ensure compliance with security standards and IT policies.
- Maintain accurate documentation for configurations, topology diagrams, and procedures.
- Collaborate with other IT teams for cross-functional troubleshooting and projects.
Skills & Qualifications:
- 3–5 years of experience in network operations/support.
- Strong knowledge of networking protocols: TCP/IP, OSPF, BGP, VLANs, STP, HSRP, etc.
- Hands-on experience with Cisco or Juniper network devices.
- Familiarity with firewall policies and VPN technologies.
- Ability to work in 24x7 shift rotation or on-call schedules.
- Good communication and documentation skills.
Skills Required
Fortinet, Palo Alto, Vlans, Cisco, Juniper, Hsrp, Stp, Ospf, Bgp