Coupa Support Specialist

We are seeking an experienced Coupa Support Specialist to provide functional and technical support for the Coupa Procurement Platform. The ideal candidate will have strong hands-on experience in Procure-to-Pay (P2P) operations, Coupa system administration, and integration monitoring with ERP systems such as NetSuite. The role involves troubleshooting, system configuration, vendor coordination, and ensuring end-to-end operational continuity.

Key Responsibilities

• Provide day-to-day functional and technical support for Coupa users, resolving incidents and service requests.
  
• Administer and maintain Coupa configurations including approval workflows, user roles, and permissions.
  
• Monitor and troubleshoot Coupa–NetSuite integration jobs, ensuring successful data synchronization for POs, invoices, suppliers, and payments.
  
• Collaborate with IT and ERP teams to resolve integration or data flow issues between Coupa and NetSuite.
  
• Manage and support Coupa P2P operations — requisitions, purchase orders, receipts, invoices, supplier enablement, and catalogs.
  
• Coordinate with Coupa Support for escalation and resolution of platform issues.
  
• Create and maintain support documentation, process flows, and configuration logs.
  
• Participate in system upgrades, new feature deployment, and regression testing.
  
• Identify recurring issues and recommend process or configuration improvements.
  
  

Requirements

• 5+ years of hands-on experience supporting and configuring Coupa applications (Procurement, Invoicing, Expenses, or Sourcing).
  
• Strong understanding of Procure-to-Pay (P2P) business processes and workflows.
  
• Proven experience in issue resolution, system administration, and configuration management.
  
• Exposure to ERP integrations, preferably Coupa–NetSuite, SAP, or Oracle.
  
• Experience in supplier enablement, catalog management, and approval hierarchy setup.
  
• Ability to interpret logs and resolve integration or transaction sync errors.
  
• Strong analytical, documentation, and communication skills.
  

Skills Required
issue resolution , supplier enablement , Netsuite, Catalog Management, Configuration Management