Customer Experience Associate

We are Hiring Freshers for Customer Experience Associate About the Company Pickyourtrail is a leading leisure travel brand focused on delivering curated and meaningful travel experiences through a combination of expert guidance and technology. With over 100,000 travelers across 14 countries and a strong customer satisfaction score, we continue to set benchmarks in the travel industry. Role Summary We are looking for a Customer Experience Executive to support travelers throughout their journey and ensure a seamless and high-quality travel experience. This role involves client communication, issue resolution, coordination, and maintaining service excellence at all stages of travel. Key Responsibilities - Act as the primary point of contact for customers during their travel - Proactively engage with customers to ensure expectations are met - Identify, address, and resolve issues in a timely and efficient manner - Provide accurate destination information and relevant recommendations - Handle emergency situations with professionalism and prompt action - Monitor customer feedback and drive improvements in satisfaction - Coordinate with internal teams to ensure smooth execution of travel plans - Support travel logistics including transport, accommodation, and activities Candidate Profile - Strong communication and interpersonal skills - Effective problem-solving abilities with composure under pressure - Ability to assess situations quickly and respond appropriately - Adaptable and comfortable working in a fast-paced environment - Collaborative team player - Willingness to work in rotational shifts, including night shifts Work Schedule - 6-day work per week - Rotational shifts and weekly offs - Location: chennai Compensation & Benefits - Exposure to a dynamic, high-growth work environment - Medical insurance coverage of ₹3L (including dependents) - Shift-based allowances Interested candidates can apply here Email: karthiga.d@pickyourtrail.com Contact: 8072581390