Walk-In Drive - Customer Support - International Voice process - 0 to 5 yrs exp

Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!

Locations: Bangalore (Interview), Job Locations: Bangalore

Walk-In Dates: 27th, 28th and 29th Jan 2026

Time: 10:00 AM to 1:00 PM

Venue: IIPM INFOSYS 41P, 1st Main Rd, next to Tejas, Shanthipura, Phase II, Electronic City, Bengaluru, Karnataka 560100

Mode: 100% Work from Office (WFO)

Who Were Hiring

We are looking for customer-focused individuals with 0 to 5 years of international voice processing experience to join our International Voice Support team. As a Customer Support Executive, you will be the first point of contact for global customers, assisting them with queries, troubleshooting issues, and ensuring a seamless service experience.

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Resolve product or service-related queries and complaints in a timely and professional manner.
• Provide accurate information and troubleshoot customer concerns effectively.
• Ensure high levels of customer satisfaction and experience.
• Document all interactions in the system as per process guidelines.
• Meet or exceed performance metrics such as call quality, response time, and customer satisfaction scores.
• Collaborate with internal teams to resolve complex issues.

Required Qualifications & Skills:

• Must be a graduate in any discipline.
• 0 to 5 years of experience in international voice process/customer support preferred.
• Excellent verbal communication skills in English.
• Should be comfortable to work in night shifts/rotational shifts.
• Prior experience in BPO/Call Center environment.
• Familiarity with CRM tools and ticketing systems.
• Ability to handle pressure and multitask effectively.

Mandatory Documents to Carry

• Updated printout of your resume
• Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
• All original academic documents for verification:

10th & 12th Marksheets

Graduation (All Semesters, CMM, Provisional & Degree Certificate)

Laptops & cameras are not permitted due to security restrictions.

Government ID is mandatory for entry into the campus.

How to Attend the Walk-In

• Carry a copy of this email/invitation
• Register your application in advance
• Walk into the IIPM INFOSYS on 27th, 28th and 29th Jan- 2026 between 10:00 AM 1:00 PM

Why Infosys BPM

• Work with a global brand
• Extensive training & upskilling programs
• Fast-track career growth in tech support or customer success
• Dynamic, inclusive, and team-oriented culture

Come build your career with Infosys BPM. Lets grow, together.

We cant wait to meet you!

Warm Regards,

Talent Acquisition Team

Infosys BPM Ltd.

Human Resources | INFY HR

www.infosysbpm.com

Bangalore | Pune | Global Locations

Transforming Talent | Empowering Careers

Skills Required
ticketing systems , CRM Tools