We are seeking a Service Head S & W to join. You will be responsible for
leading the team who is accountable for Field Service and Repair facility function for PAN India Region,
which involves handling customer service and handling P & L for Field Service function. Your role plays a
crucial part in the organization, which will contribute to generating business opportunities for service
sales, customer NPS Score. In this position, you will report to VP, SSR Aggregates, India.
This position is mainly located in Bangalore/Gurugram/Chennai, However, it involves up to 50-70% of
travel to various sites across India.
The Team you belong to
You will join a team of young and experienced professionals who are passionate about technology,
Service and Customer Satisfaction and Retention.
We work closely with internal // external stakeholders, such as Customers/Installation Team/Service Sales
and Order Management Team. Our team culture is all about having our core values as High ambition
Always /Customer in Center/ Open & Honest and getting it done together (VALUES / WAYS OF
WORKING). The members in our team are located in across various locations in India.
RESTRICTED
What you ll do
Will be responsible for P&L for LCS Sites, Repair Center and Service for assigned region.
Will be Responsible for Customer Complaint Management, responsible for P&L of FSE function
for crushing & Screening plants in the assigned region.
Ensuring the quality of deliverables as defined in contract.
Installed base mapping and alignment of resources by effective resource planning.
Ensuring Highest HSE standards at all the customer sites.
Responsible for Inventory control management and cost optimization measures.
Will be responsible for Market intelligence and competition mapping.
Will be responsible for Vendor rate management, Logistics & Quality control at repair facility.
Aligning Business development strategy and its implementations for the region.
Will be responsible for team s performance and motivation
Maintaining very cordial and technical relationships at middle and higher Management of
customers.
Who you are (covering the experience, skills and qualification)
Must be a Graduate in Engineering (Mechanical/Electrical)
15-18 Years of experience in handling customer, Service Management
Should be flexible in travelling (15-20 days a month)
Excellent Leadership Skills handling large team
Good Negotiation Skills, Communication and convincing skills
Proven expertise in Customer relationship Management
What & in it for you
Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, meal
benefits, and engagement surveys.
Annual bonus - global incentive programs tied to business and performance targets.
Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring
programs, education assistance, ambitious projects, and global opportunities.
Worldwide support - leverage our network of peers across the world, offering valuable
assistance. We get things done together, through open and honest communication.
A thriving culture we are committed to developing an inclusive culture that enables everyone
to do their best and reach their full potential. A culture that is courageous, compelling, and caring,
and unites our people to build a sustainable future together.
Service Head • Mumbai, Maharashtra, India
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