Director - HR Shared Services & Operations (Global ERC)

Overview

Adobe is seeking a Director to lead its Global ERC operations, based in Bengaluru. This role is perfect for ambitious professionals looking to drive HR initiatives, ensuring flawless service delivery and innovation. You will be at the heart of Adobe's global HR strategy, working to successfully implement transformative projects that improve our global model and efficiency.

Key Responsibilities

Strategic Leadership & Global Operations

• Establish and complete the multi-year global service delivery strategy aligned with enterprise HR and business priorities.
• Own and evolve the Global ERC operating model, including governance, regional coverage, service scope, tiering model, and blocking issue frameworks.
• Lead global transformation initiatives, such as establishing the strategic framework and governance model for contingent workforce operations beginning in India and growing globally.
• Find opportunities to shift work strategically from Tier 1 to Tier 0 channels through automation, self-service, and knowledge enablement.
• Develop a culture of continuous improvement, bringing to bear process optimization, automation, and technology to improve scalability and employee experience.

People & Organizational Leadership

• Lead, develop, and encourage teams, building a strong bench and succession pipeline.
• Foster a high-performance, inclusive, and employee-centric culture, championing diversity, equity, and inclusion.
• Set clear expectations for performance, accountability, and behaviors provide mentoring and feedback to team members.
• Own workforce planning, capacity modeling, and skill development to support current and future business needs globally.

Collaborator Partnership & Governance

• Serve as the point of contact for complex, high-risk, or sensitive employee matters involving blocking issues, ensuring appropriate resolution in partnership with COEs, Legal, and regional HR leaders.
• Build strong, positive relationships with COEs, regional HR teams, and business leaders to align priorities, manage change, and deliver coordinated solutions.
• Establish governance mechanisms to ensure compliance with global and local policies, regulatory requirements, and internal standards.
• Represent Global ERC in senior leadership forums, providing clear updates on performance, risks, and central initiatives.

Operational Excellence & Risk Management

• Ensure robust documentation, controls, and audit readiness, including SOPs, process governance, and compliance reviews.
• Identify operational risks and proactively implement mitigation strategies.
• Lead large-scale change initiatives (e.g., new systems, process redesigns, global rollouts), ensuring minimal disruption and strong adoption.

Skill & Experience Requirements

• 15+ years of progressive HR experience, with significant experience in global or multi-region HR operations or shared services environments.
• Demonstrated success in crafting and leading global transformation initiatives and scaling operating models across regions.
• Strong critical thinking skills with the ability to translate vision into actionable plans and measurable outcomes.
• Advanced collaborator management capabilities, with experience influencing senior leaders and navigating complex organizational dynamics.
• Deep understanding of HR operations, employee lifecycle processes, case management, and HR technologies.
• Proven ability to lead transformation, manage ambiguity, and inspire change in fast-paced, global environments.
• Outstanding communication abilities, enabling clear expression of strategy, performance, and risk to varied audiences.
• Strong business insight, data proficiency, and experience building dashboards along with demonstrated decision-making judgment.
• Unwavering dedication to confidentiality, ethics, and employee trust.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our , , , comprehensive , the , the we serve, and how you can help us advance our mission of empowering everyone to create.

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Skills Required
Hr Operations, Governance, Process Optimization, Case Management, capacity modeling, Automation