Sr IT Analyst

Roles & Responsibilities – Informatica Application Support Engineer

1. Enhancement & Continuous Improvement Activities

• Analyze enhancement requests from business and technical teams.
• Implement modifications in mappings, workflows, parameters, and ETL logic based on change requests.
• Develop new ETL workflows and reusable components for evolving business requirements.
• Perform performance tuning and optimization of Informatica mappings and sessions.
• Identify automation opportunities for repetitive operational activities using Shell scripting or Python.
• Recommend process improvements to increase ETL stability, efficiency, and maintainability.
• Monitor daily ETL batch execution for Informatica PowerCenter / IDMC workflows and mappings.
• Track workflow, session, and task execution status to ensure successful completion within SLA.
• Support critical business cycles and provide on-call support when required.
• Analyze and troubleshoot workflow, mapping, session, and data load failures.
• Perform root cause analysis (RCA) for production incidents and recurring issues.
• Coordinate with database, infrastructure, cloud, Unix, and application teams for issue resolution.
• Handle workflow recovery, rerun, restart, and data correction activities.
• Perform impact analysis for production issues and outages.
• Validate source-to-target data reconciliation and completeness.
• Investigate data discrepancies, missing records, and transformation issues.
• Support data quality checks and exception handling processes.
• Ensure data integrity and compliance with business rules.
• Coordinate with business users for data validation and issue confirmation.
• Support code migration and deployment activities across Dev, QA, UAT, and Production environments.
• Validate deployment packages and ensure successful release implementation.
• Maintain version control and deployment documentation.
• Monitor ETL performance bottlenecks and optimize resource utilization.
• Tune mapping transformations, SQL queries, partitioning, and workflow execution strategies.
• Maintain operational runbooks, SOPs, support documents, and troubleshooting guides.
• Document RCA findings, known issues, and resolution procedures.
• Maintain knowledge repositories for support and enhancement activities.
• Participate in knowledge transfer sessions and cross-team collaboration.
• Install, Patch, Maintain, troubleshooting Platform support
• Perform deployment of code
• Coordinate with Application team for schedule maintenance including performing activity.
• support 24*7 Shift model
• 2. Production Monitoring & Batch Support
• 3. Incident Management & Issue Resolution
• 4. Data Validation & Data Quality Support
• 5. Deployment & Release Management
• 6. Performance Optimization & Preventive Maintenance
• 7. Documentation & Knowledge Management
• 8. Informatica Platform support

Skill Required

• Strong experience in Informatica PowerCenter and/or IDMC ETL support and troubleshooting
• Good knowledge of SQL, database concepts, and Unix/Linux scripting
• Experience in production support, incident management, and performance tuning
• Strong analytical, problem-solving, and stakeholder coordination skills