Enterprise Solutions Engineer DEX

Enterprise Solutions Engineer DEX

Senior Solutions Engineer acting as technical expert and advisor supporting sales and helping enterprise customers gain value from TeamViewer solutions in DEX, remote connectivity and automation tools

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

As a Senior Solutions Engineer, you will act as a technical expert and trusted advisor, connecting TeamViewer’s sales team with enterprise customers. Your focus will be on demonstrating and delivering value through TeamViewer’s solutions in DEX, Remote connectivity, End Point Management, Observability, and Automation.

Technical Expertise & Product Demonstrations:

• Become a subject matter expert on our DEX, remote connectivity and remote management product portfolio.

• Conduct engaging and informative product demonstrations, webinars, and presentations to potential clients, both in person and virtually.

• Tailor demonstrations to address specific customer requirements and pain points.

• Clearly articulate the technical value proposition and business benefits of our solutions.

• Strategic Differentiation and Competitive Positioning of Product Capabilities

Requirements Gathering & Solution Design:

• Collaborate with the sales team to understand customer needs and technical requirements.

• Conduct thorough discovery sessions to identify customer challenges and objectives.

• Design and propose tailored solutions that address customer needs and leverage our product capabilities.

• Develop detailed Solution proposals and statements of work (SOWs).

RFx Response:

• Answer technical sections of RFI/RFP/RFQ documents.

• Ensure that the answers are accurate, complete and compelling.

Proof of Value / Concept (POV/C) & Pilot Management:

• Design, implement, and manage POVs and pilot programs to demonstrate the effectiveness of our solutions in customer environments.

• Provide technical guidance and support during POV/Cs and pilots.

• Analyze POV results and provide recommendations to customers.

Value Assessment

• Conduct Value Assessments and engage in Value Consulting to quantify ROI, TCO reduction, productivity improvements, and operational efficiencies.

• Build executive-level business cases highlighting measurable impact on IT operations and employee experience.

• Translate technical capabilities into financial and operational value narratives for CxO stakeholders.

Requirements

• Degree in computer science, information systems, applied computer science or a similar education in an IT related field or equivalent work experience in similar role.

• Minimum of 10 years of work experience with at least 7 years of experience in technical selling such as Solutions Consultant, Pre-sales Engineer role or Technical Product Manager role or Technical Support/IT administration role.

• Strong background in endpoint management, UEM, EUC, or Digital Employee Experience platforms.

• Hands-on experience building automation scripts and remediation workflows.

• Expertise in PowerShell, Python, or similar scripting languages.

• Ability to translate technical capabilities into measurable business value and ROI outcomes.

• Experience with enterprise endpoint ecosystems such as: Microsoft Intune, VMware Workspace ONE, Microsoft Endpoint Configuration Manager (SCCM), Citrix / VDI environments

• Solid understanding of: Windows and macOS endpoint environments, Device health, patching, and remediation, ITSM integrations and workflow automation

• Well versed with Sales Cycle, Pre Sales processes, Project and process management.

• Previous experience integrating with large enterprise IT systems.

• Aspiration to constantly enhance and learn about new technologies and concepts - you’ll be naturally inquisitive and have a passion for technology.

• Motivated to work independently in a fast-paced environment.

• Excellent communication, Documentation, and presentation skills

• Openness to travelling at least 30% of the time.

Additional Advantage

• Knowledge of endpoint telemetry, device analytics, and experience monitoring.

• Exposure to enterprise automation frameworks, APIs, and orchestration tools.

• Experience working in global presales or regional SE teams.

What we offer

• Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews

• Access to Corporate Benefits platform with many discounts

• Regular Team events and company-wide celebrations

• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches

• Hybrid and Flexible work time with up to 50% home office

• Work From Abroad Program allowing up to 40 days of work outside your contracting country

• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

Department Customer Engineering Locations Mumbai Remote status Hybrid Employment type Full-time Type of Job Non Student