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Aditya Birla Group
Area Sales Head - Tier 1 OC - DelhiAditya Birla Group • Delhi, India
Area Sales Head - Tier 1 OC - Delhi

Area Sales Head - Tier 1 OC - Delhi

Aditya Birla Group • Delhi, India
10 days ago
Job description

Job Description

Job Purpose

Key Result Areas

Supporting Actions

Deliver Sales growth at the location and expand the customer base

  • Identify business growth opportunities across the location, build direct/ channel/ new client acquisition strategies and tap growth opportunities to achieve Cluster targets

  • Augment the business volumes of mortgage lending in the location, manage client databases and tap them through Area Sales Heads/Relationship Managers.

  • Drive relationships with key clients, faster TAT and cross selling initiatives in order to increase the client base of the Cluster.

  • Monitor lead generation & ASH/RM sales productivity metrics to drive a high-performance sales culture across the Cluster.

Analyze product positioning and competition across the locations and develop the distribution network

  • Scan the location market and its competitive offerings on a periodic basis, report on emerging trends and business opportunities for the mortgage segment to the head office

  • Engage with retail DSA channel partners and develop a touch point management system for faster customer connectivity

  • Conduct engagement programs and sales trainings to develop channel partners

  • Monitor SLAs, sales efficiencies and RoIe of channels

  • Effectively deploy schemes and prioritize sales of high revenue products and structures

Drive high levels of customer satisfaction across the location through relationship managers

  • Monitor client servicing metrics, develop relationship marketing programs and motivate ASHs/RMs and channel partners to display highest levels of client servicing standards

  • Encourage the implementation of improved processes and best practices in order to enhance operational productivity

  • Engage with key customers on a periodic to build stronger relationships, thereby contributing to faster growth

  • Monitor customer issues and complaints and drive necessary action to address the same

Analyze and communicate information for better risk management and operational effectiveness to the management team

  • Support the risk and review process by supervising the preparation of loan proposals and documentations to ensure controlled operations for the locations

  • Liaise with the customers and the Risk team to provide regular information required for monitoring the creditworthiness of the proposals

  • Prepare periodic MIS reports for profits, NPAs, new clients & report on a periodic manner to RSHs.

Team Management & Development

  • Guide and develop ASHs/RMs to facilitate better customer acquisition, retention and support, and helping them to achieve superior performance standards

  • Nominate teams for product, behavioral and negotiation trainings and work for self development initiatives


Skills Required
Dsa, Team Handling, Sales, Channel Management

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Area Sales Head - Tier 1 OC - Delhi • Delhi, India

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