Customer Service Representative

Job Title: Language Interpreter – English + Punjabi Department: Customer Support / Language Services Location: Sector 98, Noida Job Type: Full-time Shift: US Shift (Rotational) PST Time Joining Date: 10th August, 2026 Job Summary: We are seeking a skilled and experienced Language Interpreter fluent in English + [Second Language] to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times. Key Responsibilities: • Provide real-time, consecutive or simultaneous interpretation between English and Punjabi Language during customer calls. • Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner. • Accurately relay information without adding, omitting, or distorting the meaning. • Handle confidential and sensitive information with discretion and professionalism. • Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved. • Work closely with team leads and QA to continuously improve communication quality and customer satisfaction. • Adhere to call handling metrics, quality benchmarks, and compliance requirements. • Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services. Required Skills & Qualifications: • Fluency in English and Punjabi Language – spoken • Minimum 1-2 years of experience in an international call center, preferably dealing with U.S. customers.