Team Lead, Ad Operations

Job Details - Location: Remote (India) - Shift Timing: 3:00 PM – 12:00 AM IST - Start Date: Early joiners preferred - Compensation: Up to 12 - 16 LPA (depending on experience) Ad Operations Team Lead – India We are expanding our India operations and are looking for an experienced Ad Operations Team Lead to strengthen campaign execution quality, mentor a growing team, and partner closely with US-based stakeholders. This role is ideal for someone who combines hands-on digital advertising expertise with strong people leadership, operational discipline, and a continuous-improvement mindset. Job Summary As Team Lead – Ad Operations, you will lead a high-performing team responsible for digital campaign delivery, platform troubleshooting, and quality assurance across paid media channels. You will act as the primary bridge between the India Ad Operations team and US-based teams, ensuring aligned priorities, high delivery standards, and smooth cross-timezone collaboration. You’ll also oversee GA4 reviews and media tracking validation, ensuring the team can turn campaign data into practical operational insights. The role requires excellent English communication, structured thinking, and comfort operating in a fast-paced, global environment. Key Responsibilities Team Leadership & Development - Lead, mentor, and support the ad operations team to drive efficiency, quality, and accountability - Conduct regular performance reviews, coaching sessions, and skill development planning - Contribute to onboarding and ongoing training programs for the team - Partner with senior leadership on capacity planning and team growth initiatives Campaign Management & Platform Excellence - Oversee delivery and QA of paid media campaigns across major platforms - Troubleshoot platform issues and ensure campaigns meet policy and quality standards - Manage ad rejection reviews, appeals, and compliance escalations with Google and Meta - Monitor campaign delivery health (pacing, spend, approval status) and proactively flag issues to performance teams Cross-Functional Collaboration - Serve as the primary liaison between India Ad Operations and US-based teams including Client Success, Technical Account Management, and Analytics - Coordinate with technical teams to improve tooling, workflows, and real-time visibility - Partner with performance teams by ensuring campaigns are executed accurately; this role does not own optimization strategy or performance outcomes Data, Reporting & Quality Control - Support the team with GA4 reviews and media tracking validation - Help translate campaign delivery data into operational insights - Ensure consistent documentation and escalation hygiene Process Improvement & Scalability - Identify gaps in workflows and implement quality control improvements - Drive process standardization, automation, and operational innovation - Reduce error rates and improve turnaround times at scale Qualifications Required - 8+ years of experience in digital advertising / ad operations - 4+ years of people management experience - Strong hands-on proficiency with Google Ads, Meta Business Manager, GA4, and Google Tag Manager - Experience working with JIRA or similar ticketing systems - Proven ability to troubleshoot platform issues and manage ad rejections - Excellent English communication skills (written and verbal) - Bachelor’s degree in Marketing, Business, Advertising, or a related field Preferred - Exposure to LinkedIn Ads, TikTok Ads, or Looker - Working knowledge of HTML, XML, or JavaScript - Google Ads and/or Meta Blueprint certifications - Master’s degree Why Join GACS - Work closely with global teams supporting international customers - Lead and shape a growing India-based ad operations function - High ownership role with real impact on quality, scale, and outcomes - Collaborative, execution-focused culture with room to grow GACS is an equal opportunity employer and values diversity, inclusion, and merit-based growth.