Apps Administrator II

Job Summary :

This position will provide technical computer support, including problem solving, tracking, and issue resolution. The position will include application administration support across LabCorp Business Units in coordination with multiple Computer Application Support / Application Administrator positions. Duties are assigned below to AA or designee.

Responsibilities / Duties

Indicate positions accountability

_____ GLC / General Manager

_____ Department Head / Function Lead

_____ Manager of Managers

_____ Manager

__X__Individual Contributor

B. People Responsibilities :

Indicate the number of :

_0__ Direct Reports

_0_ Indirect Reports

C. Essential Job Duties :

Business Focused

• The position will function on a regional level and global level
• Act as an application SME resource for end users
• Provide technical troubleshooting support and issue resolution for assigned computer applications and associated instruments
• Lead and co-ordinate resolution to technical and business process issues as related to assigned computer applications
• Influence System Lifecycle Specialists on a regular basis to ensure smooth and appropriate transition of new computer applications.
• Lead business meetings where appropriate to ensure business user’s needs are being met.
• Document discussions, issues, recommendations, and resolutions related to supported applications
• Communicate technical issues and resolutions with users and share information with the Business Unit
• Understand and maintain a high level of functional subject matter expertise and help to manage changing requirements
• Responsible for training or confirming training of users in assigned computer systems
• Work with users to fine tune functionality
• Optimize business processes and application functionality
• Work with users to expand deployment of applications to other departments and business units
• Assists Manager with process to ensure a coordinated and unified approach for all managed applications
• Perform other related duties as assigned

Regulatory Focused

IT Focused

D Scope

_____ Domestic – Location(s) within a single country or neighboring countries with similar

cultures

_____ Regional – Continental Region (e.g. Europe, Eastern Europe, Asia, North America,

Latin America, Middle East)

__X__ Global – All regions of the world

__X___ Single

_____ Multiple

_____ Drug Development wide

_____ Diagnostics wide

_____ Enterprise wide

__________ Annual / Revenue

__________ Annual Operating Budget

These statements are intended to describe the general nature of the job and are not intended to be an exhaustive list of all responsibilities, skills and duties.

E. Principal Contacts and Scope of Communications

Internal contacts may include any level of individual across business units and throughout the LabCorp organization. Regular contact is expected with Operational leadership, Site Directors / Service Line leaders, laboratory operational staff, HR, IT and QA. External contacts could include system vendors, client contacts, and regulatory representatives.

Please check only one category

Type of Communication

Audience

Frequency

Strategic – Manage communications of great importance having long term implications

____ Internal

_____ External

_____ Daily

_____ Weekly

_____ Monthly

_____ Annually

Negotiate – Come to agreement through discussion and compromise – short to medium impact

_X__ Internal

_____ External

_____ Daily

_____ Weekly

__X__ Monthly

_____ Annually

Influence – Effect change where persuasion is required – short term impact

__X__ Internal

_____ External

_____ Daily

___X_ Weekly

_____ Monthly

_____ Annually

Convey – Communicate information : could be a statement, suggestion, gesture or appearance

__X__ Internal

_____ External

__X__ Daily

_____ Weekly

_____ Monthly

_____ Annually

F. Travel Requirements : ___X___ Yes _______No

______ Local

______ Domestic

______ Regional

___X__ Global

Domestic and / or international travel will be approximately 10%.

G. Language Skills Required :

Experience : Minimum Required :

III. Education / Qualifications / Certifications and Licenses

Recommended :

IV. Competencies : Core Competencies :

Additional Skills :

V. Working Conditions :

General office environment / Remote (Hybrid).

VI. Special Factors :

Labcorp is proud to be an Equal Opportunity Employer :

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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