Data Pipeline Support Engineer

Position Overview :

We are looking for a professional who will provide 24x7 ETL Support for Health Catalyst clients. The Data Pipeline Engineer will participate in an on-call rotation to provide support coverage outside US business hours (6 PM – 8 AM MST). They will monitor ETL jobs, troubleshoot and resolve failures, and proactively prevent future issues.

Responsibilities :

• Monitor and resolve ETL job failures using Health Catalyst and client-provided documentation, while also training team members to perform these tasks effectively.
• Develop deep expertise in Health Catalyst’s Data Operating System, including configuring queries and scheduling / executing Data Pipeline jobs.
• Diagnose performance issues in Azure and SQL Server environments and recommend optimization strategies.
• Maintain consistent communication with Health Catalyst colleagues and clients regarding critical ETL-related concerns.
• Manage and resolve support tickets related to ETL failures, ensuring timely updates and resolutions.
• Participate in an on-call rotation to provide after-hours support, addressing ETL failures and assisting with long-running ETL jobs.

Requirements :

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Health Catalyst, where employment is based upon personal capabilities and qualification without discrimination or harassment on the basis of race, colour, national origin, religion, sex, sexual orientation, gender identity, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. Health Catalyst is committed to a work environment where all individuals are treated with respect and dignity.