ITSM Administrator (Freshservice)

Description

Primary Duties & Responsibilities

• Provide highly effective and quality incident response and technology services for the Service Management solution.
• Collaborate with other Information Technology and Service Delivery technology leaders to effectively design implement and support ITSM enhancements.
• Develop and maintain strong working knowledge of the Freshservice Service Management cloud solution.
• Continuously assess new feature releases for impact to current processes and opportunity for improvements.
• Manage and support the data accuracy and completeness of the Service Management user data; adhere to and promote data compliance and best practices.
• Effectively managing and supporting the ITSM Service Catalog according to established processes and procedures. Continuously assess and recommend for intuitive user interface and self-help improvements.
• Developing testing and implementing workflow automations to promote process standardization efficiency and quality execution.
• Assess and promote adoption of IT Service Management best practices
• Understand the service management tool data elements and Analytics capabilities. Help deliver common information analytics for Coherents Freshservice instance.
• Understand and adhere to IT general controls processes and procedures while administering and supporting the Service Management solution.
• Develop and document procedures and knowledge content as required.

Education & Experience

Skills

Working Conditions

CultureCommitment

Ensure adherence to companys values (ICARE) in all aspects of your position at Coherent Corp. :

I ntegrity Create an Environment of Trust

C ollaboration Innovate Through the Sharing of Ideas

A ccountability Own the Process and the Outcome

R espect Recognize the Value in Everyone

E nthusiasm Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.

Finisar India (Subsidiary of Coherent Corp) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender identity sexual orientation race color religion national origin disability or any other characteristic protected by law.

Required Experience :

Unclear Seniority

Key Skills

Hadoop,Microsoft Windows Server,Windows,Apache,Linux,SAN,Shell Scripting,System Administration,Administrative Experience,Scripting,Oracle,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1