Job descriptionAssigns tasks to respective shift membersEnsure tasks carried out in the shift are completed smoothlyEnsure all tasks are carried out after following proper process and proceduresOversee Operations performed in the shift and do timely escalation incase of any issuesProvides guidance and leadership to less-experienced team members and may have supervisory responsibilitiesParticipate in special projects as requiredMaintain system SOP and documentationCreate and maintain knowledge base documentsAct as a escalation point for L3 and RIL ManagersEnsure proper handover of pending tasks to next shift