Client Services Delivery LeadMagnit Global • Bengaluru, Republic Of India, IN
Client Services Delivery Lead
Magnit Global • Bengaluru, Republic Of India, IN
4 days ago
Job descriptionEnsure smooth delivery in areas of service for your client such as contingent workforce management; Independent Contractor Compliance; Payrolling of client-referred / self-sourced workers; Statement of Work Management; Ensure Magnit’s contractual scope of services is delivered to the highest standards through strong line management, cross training, and regular process review Ensure strong understanding of client and market dynamics among all team members Engage and partner with the Program Manager and Director of Client Services to introduce any new services to the client Manage supplier relationships through close communication and collaboration. Participate in all relevant training programs available internally for business and professional development knowledge Maintain relationships with Magnit colleagues at other client locations, utilizing support and experience to identify suitable improvements to own client processes and services Conduct continuous analysis of Supplier performance via Magnit’s Supplier Scorecard methodology. Develop and maintain client relationships through regularly meeting with client Hiring Managers and other users of the Magnit program, encouraging feedback continuously Contribute to Internal Account Reviews and Quarterly Business Development Plans. Participate in developing account annual forecast and monitor team’s delivery according to plan forecasts. Bachelor’s degree Previous management experience in Temporary Staffing, Talent Acquisition and / or Human Resources; Working knowledge of employment and labor laws in areas of operation Experience evaluating and improving process management Extensive vendor management experience across disciplines and geographic locations preferred Experience with on-site operations for Fortune 500 / 1000 companies preferred Service & detail oriented. Proficiency in MS Excel preferred. Strategic thinking and complex problem-solving skills
Job Role : Manager Operations
About the Role :
- The Operations Manager is responsible for managing the daily operations and strategic management of their designated account(s). You will lead the on-site Magnit team and act as a role model for excellent client service while delivering on Magnit’s contingent workforce program(s).
What You Will Do
worker on / offboarding and Co-Employment Risk Mitigation
What You Will Need
MSP experience is preferred
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Service Delivery Lead • Bengaluru, Republic Of India, IN
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