Architect

HCL Discover (formerly IBM Tealeaf) Implementation Architect

As an IBM Tealeaf or HCL Discover Implementation Architect and Specialist, you'll be the bridge between a client's business needs and the technical execution of the platform. Your main goal is to ensure a flawless implementation of the HCL Discover (formerly IBM Tealeaf) platform, enabling clients to capture, analyze, and replay customer sessions for valuable insights. You'll work closely with clients to understand their digital business goals and translate them into a technical implementation plan.

Key Responsibilities

Platform Implementation & Configuration : Lead the end-to-end implementation of the HCL Discover platform, including its core components such as the Passive Capture Application (PCA), Canisters, and Reports. You'll ensure proper configuration for web, mobile, and other digital channels.

Event and Dimension Creation : Work with clients and business analysts to define and create business-level events, dimensions, and other analytics artifacts within the HCL Discover platform. This includes capturing user actions, page views, and specific business processes.

SDK & Tagging Implementation : Guide client development teams on the correct implementation of the HCL Discover SDK and JavaScript tags. You will be responsible for validating the data capture and troubleshooting any tagging issues.

Customer Engagement & Consultation : Serve as a subject matter expert, advising clients on best practices for using HCL Discover to gain insights into customer behavior. You'll conduct workshops and provide training to client teams on how to use the platform effectively.

Troubleshooting & Problem-Solving : Diagnose and resolve technical issues related to data capture, session replay, and system performance. You will analyze server-side logs and network traffic to identify root causes of implementation problems.

Documentation & Project Management : Develop and maintain comprehensive documentation for each implementation, including project plans, technical specifications, and configuration details. You'll manage project timelines and deliverables to ensure a successful and on-time launch.

Required Skills & Qualifications

HCL Discover Expertise : Proven, hands-on experience with the HCL Discover (previously IBM Tealeaf) platform, including its core components, event model, and administration.

Technical Acumen : A strong understanding of web technologies including HTML, CSS, JavaScript, and APIs . Experience with mobile app development environments (iOS, Android) and their data capture methods is a significant plus.

Analytical & Problem-Solving Skills : The ability to analyze complex data sets, identify patterns of user behavior, and translate business requirements into technical solutions.

Communication & Client-Facing Skills : Excellent verbal and written communication skills to effectively interact with both technical teams and non-technical business stakeholders. You must be able to clearly explain complex technical concepts.

Database Knowledge : Proficiency in SQL for querying and managing data within relational databases.

Education : A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

Location : Remote (India)