Oracle PLM, Production support

Key Responsibilities :

• Production Support :
• Provide day-to-day support for Oracle PLM systems, ensuring system uptime and performance are optimal.
• Monitor and troubleshoot production issues in Oracle PLM, identifying root causes and implementing solutions.
• Work closely with business teams to understand their requirements and provide technical solutions to resolve any production-related challenges.
• Ensure smooth operation of Product Data Management (PDM) , Document Management , and Bill of Materials (BOM) functionalities within the Oracle PLM system.
• Incident and Problem Management :
• Manage incident tickets raised by users, ensuring timely resolution and root cause analysis.
• Perform impact analysis for production issues and apply necessary patches or configurations.
• Collaborate with technical teams to resolve data issues , workflow failures , and system bugs .
• Participate in problem management to address recurring system issues and suggest preventive actions.
• Configuration and Customization Support :
• Assist in supporting PLM configurations and settings, ensuring they align with the organization's processes.
• Provide support for customizations within Oracle PLM applications, including modifications to UI , workflows , and integrations .
• Troubleshoot and resolve issues related to Oracle PLM integrations with other ERP modules (e.g., Oracle EBS, Oracle Cloud).
• System Upgrades and Maintenance :
• Assist in Oracle PLM upgrades , patches , and system maintenance activities.
• Coordinate testing and validation of new releases or patches in collaboration with the testing team.
• Ensure that the system is up to date with the latest Oracle patches and release notes.
• User Support and Training :
• Provide support to end-users on day-to-day issues related to Oracle PLM functionalities.
• Assist in user training for PLM-related processes and functionalities.
• Create and maintain documentation , including FAQs, troubleshooting guides, and training materials for users.
• Collaboration and Communication :
• Work closely with business teams, functional analysts, and developers to identify and resolve issues in the PLM application.
• Collaborate with other IT teams for cross-functional troubleshooting (e.g., database, infrastructure, integrations).
• Provide timely updates on issue resolution status and system performance to stakeholders.
• Testing and Validation :
• Support user acceptance testing (UAT) and regression testing for production fixes, patches, or new features.
• Ensure new features and fixes do not impact existing functionality.

Skills and Qualifications :

Mandatory Skills :

Desired Skills :

Skills Required

Java, Javascript, Oracle, Cloud, Sql