Supervisor, WFM (BPO)

Job Title :

Supervisor, WFM (BPO)

The Supervisor WFM, will be responsible for the supervision of the Real-Time team. This position will maintain the internal policies and procedures, support operations and RTA analysts in identifying trends, providing input on metric improvements, including forecast versus actuals.

Responsibilities :

• Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.
• Manage and lead the Real Time Analysts providing coach and feedback on a weekly basis.
• Active participation on the Forecast and Capacity plan meetings.
• Lead Real time, Analytics and Reporting processes.
• Implement strategic planning processes and share best practices inside the teams.
• Guarantee the accuracy of all WFM processes.
• Provide climate actions to guarantee a work environment connected to the CNX values.
• Guarantee that all WFM members are compliant with WFMU.

Requirements :

For internal candidates :

LATAMCNX

Location :

Dominican Republic- Santo Domingo

Language Requirements : Time Type :

Full time

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Locations - Location :

DOM Santo Domingo - City Center