Manager WFM

Manager Workforce Management (WFM)

IGT Solutions Pvt. Ltd.

Location : Pune, India

Shifts : Rotational (24x7 environment)

Company Profile

IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider, specializing in the Travel, Transportation, and Hospitality industry. With over 10,000+ travel experts across 15 global delivery centers , IGT delivers cutting-edge services in Application Development, Testing, Analytics, Contact Center Services , and more. We pride ourselves on offering equal employment opportunities and fostering a diverse, inclusive, and harassment-free workplace.

Job Summary

We are hiring a Manager – Workforce Management (WFM) to lead and manage planning, forecasting, scheduling, and real-time management for our operations. The ideal candidate will have strong analytical skills, hands-on experience with WFM tools like IEX , and the ability to drive performance excellence through data-driven decision-making.

Key Responsibilities

• Manage all aspects of Workforce Management : Capacity Planning, Scheduling, Forecasting, Real-Time Management, and Reporting.
• Monitor KPIs and ensure performance targets are met.
• Collaborate with Operations and cross-functional teams.
• Handle ad-hoc requirements , outages, and schedule adherence.
• Deliver timely and accurate MIS reports and dashboards.
• Conduct daily / weekly performance reviews with stakeholders.
• Drive outlier management and ensure efficiency across metrics.
• Maintain high data integrity and quality.
• Generate reports / ad-hoc dashboards to meet client expectations.
• Proactively identify solutions to mitigate business performance risks.
• Ensure client and internal reporting requirements are met within TAT and accuracy standards.

Candidate Profile

Perks and Benefits

Equal Opportunity Statement

IGT Solutions is an equal opportunity employer. We ensure all employment decisions are made without regard to age, gender, gender identity, sexual orientation, race, religion, disability, veteran status, or any other protected category.

If you're a dynamic professional with a passion for workforce planning and optimization, apply now and become a part of our growing team!