Consultant - WFM Scheduler

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Consultant - WFM Scheduler (Data Visualization with Insight Generation)

In this role, one must haveStrong analytical skills, forecasting experience, scheduling, monitoring, communication skills, reporting, and problem-solving abilities.

Ability to analyze data,identify trends, and draw conclusions.

Proficiency in WFM, data analysis tools, and Microsoft Office Suite.

Relevant experience in BPO / operations, WFM, or related fields.

Bachelor's degree in a relevant field, or equivalent experience.

Ensuring the accuracy and integrity of data and reports

Responsibilities

Providing regular reports on Key Metrics and performance indicators (SLA / KPIs) to stakeholders

Publishing Monthly, yearly volumes, accuracy trending etc

Analyzing historical and current data and presenting meaningful / required insights to leadership

Develop and generate regular and ad-hoc reports for management

Create dashboards and visualizations to present data effectively

Working with operations, HR, and other departments to align workforce management strategies with business goals

Identify and implement process improvements to enhance efficiency

Building dashboards and charts to visualize data trends and patterns.

Analyzing customer data to improve customer service and satisfaction

Analyzing operational data to improve efficiency and productivity.

Minimum Qualifications / Skills

B.Sc. / Technical graduate with relevant years of working experience as a real time analyst for a BPO / Corporate / organization

Excellent written / verbal communication skills

Preferred Qualifications / Skills

B.Sc / B.Tech with Knowledge of WFM tools

Advance Excel knowledge

Good Analytical skills