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Bhanzu
Customer Lifecycle ManagerBhanzu • Bengaluru / Bangalore, India
Customer Lifecycle Manager

Customer Lifecycle Manager

Bhanzu • Bengaluru / Bangalore, India
30+ days ago
Job description
We are looking for a Customer Lifecycle Manager (CLM) to work in our Customer Experience team. The CLM will serve as the relationship manager for a Bhanzu-enrolled parent and will be responsible for supporting them throughout their child's Bhanzu journey.

Responsibilities

  • Act as a single point of contact and be the face of Bhanzu support for the customers.
  • Respond to customer queries in a timely and accurate way, via phone, email, or chat.
  • Proactive outbound calling to build rapport with the customers.
  • Identify customers' needs and requirements and propose suitable solutions quickly and efficiently by coordinating with cross-functional teams.
  • Follow up with customers to ensure their issues are resolved.
  • Build and maintain long-lasting relationships with existing customers.
  • Maintain a deep knowledge of company products and services.
  • Upsell/cross-sell new products/services to clients.

Requirements

  • Degree in management, marketing, communication, or a similar field.
  • Experience as a relationship manager, in customer service, or in a similar role.
  • Experience of driving sales (upselling / cross-selling).
  • Proficiency in Microsoft Office, CRM software, and use of ticketing systems.
  • Excellent written, verbal, and interpersonal skills.
  • Good conflict resolution and problem-solving skills.

This job was posted by Aryan Kukreti from Bhanzu.
Skills Required
ticketing systems , Microsoft Office, crm software
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Customer Lifecycle Manager • Bengaluru / Bangalore, India

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