Talent.com
Royal Enfield
Area Service ManagerRoyal Enfield • Kochi, Kerala, India
Area Service Manager

Area Service Manager

Royal Enfield • Kochi, Kerala, India
30+ days ago
Job description
Job Requirements

Key Responsibilities:


  • Develop customer engagement strategies based on market trends and competitive analysis, focusing on regions with high potential and low customer churn
  • Accountable for boosting After Sales Service performance, thereby expanding customer market share
  • Oversee workshop capacity and meet established targets related to job orders and service throughput
  • Assess individual customer requirements and deliver services that surpass expectations
  • Guarantee customer satisfaction by ensuring quality and timely completion of work
  • Enhance customer loyalty and retention by providing continuous care and attention
  • Supervise all service department staff and evaluate their performance
  • Promote customer engagement events organized by Royal Enfield well ahead of time to generate market excitement
  • Coordinate service camps to grow service market share and centrally track their effectiveness in terms of incremental revenue for dealers and Royal Enfield
  • Participate in formulating a strategic business plan for spare parts, including market monitoring, channel partner and dealer visits, and competitor analysis
  • Ensure prompt resolution of customer complaints within agreed timelines, including onsite feedback management
  • Lead Product Quality Reporting by gathering Pre Delivery Inspection feedback from distributors and conducting warranty claim parts audits
  • Design appealing schemes targeting customers to encourage service visits to the workshop
  • Communicate with customers through channels such as SMS and social media about the advantages of timely periodic servicing, service reminders, and follow-up calls to drive revenue growth and increase age-segmented unique customer market share
  • Notify customers in advance about benefits related to services like Extended Warranty, Roadside Assistance, insurance renewal, and Annual Maintenance Contracts offered by Royal Enfield
  • Provide customers with daily advice on additional motorcycle care and maintenance
  • Hold regular meetings, either virtually or in person, to gain insights from the aftersales regional retail team and enhance business performance
  • Assist the company in understanding the profile and expectations of current service customers
  • Offer spare parts management assistance to Channel Partners and maintain collaborative communication with the factory team
  • Ensure readiness for new model servicing through Service Training, planning and procurement of Initial Parts Kits, and provision of necessary Tools and Equipment for new models


Work Experience

Education : Bachelor’s degree in Automobile or Mechanical Engineering.

Experience : 4+ years’ experience in a similar role including :

  • Extensive service marketing experience
  • Knowledge of dealer service/ parts operations
  • Territory and dealer management experience


Create a job alert for this search

Area Service Manager • Kochi, Kerala, India

Similar jobs

Sales Manager- Canada

AltudoErnākulam, Republic Of India, IN

Be a part of a high-growth Customer and Employee Experience consulting firm that’s redefining digital engagement.Great Place to Work, Deloitte Technology Fast 500 North America, and as the.Altudo i... Show more

 • Promoted

Area Sales Manager

Concept MedicalErnakulam, Kerala, India

About Concept Medical: Concept Medical is a global leader in the medical devices sector, specializing in the development and manufacturing of innovative stents and balloon catheters for interventi... Show more

 • Promoted

Regional Sales Manager - West 2

Quaker HoughtonErnakulam, Kerala, India

Quaker Houghton is a global leader present in many people’s lives thanks to the fluid solutions we offer to the automotive, aerospace, packaging & construction sectors, amongst others.This role, ba... Show more

 • Promoted

Project Manager – Telecom Services (India)

IG NetworksErnākulam, Republic Of India, IN

Project Manager – Telecom Services (India).ONLY RESUMES IN ENGLISH WILL BE ACCEPTED.Americas, Africa, Europe, and Asia.As part of our strategic expansion in APAC, we are looking for a.This role wil... Show more

 • Promoted

Customer Success Manager

TestGrid.ioErnākulam, Republic Of India, IN

Job Title: Customer Success Manager.The CSM will play a critical role in ensuring customer satisfaction, product adoption, and long-term success.This role requires a strong blend of technical exper... Show more

 • Promoted

Area Sales Manager

DEONICS TECHNOLOGIES PRIVATE LIMITEDErnākulam, Republic Of India, IN

DEONICS Technologies Private Limited provides a broad range of technology-related services that help businesses manage and optimize their IT infrastructure.The company offers software development, ... Show more

 • Promoted

Assistant Manager – Services Delivery

EmeritusErnākulam, Republic Of India, IN

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col... Show more

 • Promoted

Regional Admin Lead – South & West

V-GuardErnakulam, Kerala, India

ROLE PURPOSE To lead and manage all administrative operations across South and West regions, covering branches, plants, warehouses, offices, and other company sites.The role ensures smooth on-groun... Show more

 • Promoted

Field Services Engineer

CATLErnakulam, Kerala, India

About CATL CATL invites you to continue our legend of green energy! CATL is a World Fortune 300 Company, a global leader who provides premier EV battery and energy storage battery for the world.CAT... Show more

 • Promoted

Growth & Lead Generation Manager (Remote)

First Choice Business Debt SolutionsErnākulam, Republic Of India, IN
Remote

First Choice Business Debt Solutions is dedicated to helping small businesses, particularly Construction, Trade, and Trucking companies, overcome financial hardships caused by Merchant Cash Advance... Show more

 • Promoted

Business Development Manager - Direct Sales

LoyyalErnākulam, Republic Of India, IN

Loyyal is a leader in loyalty innovation, offering an Enterprise SaaS Suite powered by patented blockchain technology.The company focuses on transforming loyalty programs by increasing efficiency, ... Show more

 • Promoted

Customer Success Manager - SMA

BrightEdgeErnakulam, Kerala, India

About the Company BrightEdge Location: Bengaluru / Mumbai / Delhi / Pune (Remote) Experience: 3-8 years Timings - EST / PST (4:30 PM to 1:30 AM IST) Customer Success Manager Level Senior Indi... Show more

 • Promoted

Account Manager

TestGrid.ioErnākulam, Republic Of India, IN

The Account Manager (AM) will be the primary owner of commercial health, revenue retention, and account expansion at TestGrid.This role bridges the gap between customer business goals and company r... Show more

 • Promoted

Channel Sales Manager-India

HoymilesErnākulam, Republic Of India, IN

With a strong international presence and advanced technology, we’re now expanding rapidly in.India’s growing solar + ESS market.India for solar inverters, battery storage, and hybrid systems.Report... Show more

 • Promoted

Senior Manager- City Operations

PorterErnakulam, Kerala, India

About the role We need someone who'll walk in, feel the pulse of the city, and build Porter into the brand people think of first when they need to move anything — a sofa, a full house, or a single ... Show more

 • Promoted

Account Manager - Dental - India

SHINING 3DErnakulam, Kerala, India

SHINING 3D DENTAL: Shining 3D Dental has immediate openings on our sales team.Shining 3D Technology sells a complete suite of dental digital workflow products.The portfolio includes Aoralscan IO Sc... Show more