Front Office Associate
Job Title: Front Office GSA (Guest Service Associate)
Region: Amritsar
Department: Front Office
Reports To: Team Leader – Front Office
About Bloom Hotel Group:
Bloom Hotel Group is a design-led hospitality brand known for providing vibrant, seamless, and guest-focused experiences. The Front Office team serves as the first point of contact for guests, ensuring warm welcomes, efficient service, and memorable stays across all Bloom properties.
Job Summary:
The Front Office GSA plays a key operational role in managing day-to-day front desk activities across multiple properties in the region. This includes assisting with guest check-ins/check-outs, handling reservations, addressing guest queries, and ensuring smooth coordination with other departments to deliver exceptional guest experiences.
Key Responsibilities:
- Handle guest check-ins, check-outs, and reservation processes efficiently and courteously.
- Maintain accurate guest records, billing, and occupancy information using PMS and related systems.
- Assist in managing guest inquiries, complaints, and special requests with professionalism.
- Coordinate with housekeeping, F&B, and maintenance teams to ensure guest satisfaction.
- Ensure adherence to brand standards, grooming policies, and operational SOPs.
- Support Senior GSAs and Team Leaders in achieving guest satisfaction goals.
- Assist with front office reports, shift handovers, and daily cash or key management.
- Guide OJTs and help them understand operational procedures.
Eligibility & Qualifications:
- Diploma or degree in Hospitality, Hotel Management, or related field.
- 1–2 years of experience in front office or guest service roles (internship experience accepted).
- Strong communication and interpersonal skills.
- Proficiency in PMS (e.g., Opera, IDS, Cloudbeds) and basic computer applications.
- Professional appearance and customer-oriented approach.
Skills Required
Ids, Opera, Pms