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Bloom
Front Office AssociateBloom • Amritsar, India
Front Office Associate

Front Office Associate

Bloom • Amritsar, India
30+ days ago
Job description

Job Title: Front Office GSA (Guest Service Associate)

Region: Amritsar

Department: Front Office

Reports To: Team Leader – Front Office

About Bloom Hotel Group:

Bloom Hotel Group is a design-led hospitality brand known for providing vibrant, seamless, and guest-focused experiences. The Front Office team serves as the first point of contact for guests, ensuring warm welcomes, efficient service, and memorable stays across all Bloom properties.

Job Summary:

The Front Office GSA plays a key operational role in managing day-to-day front desk activities across multiple properties in the region. This includes assisting with guest check-ins/check-outs, handling reservations, addressing guest queries, and ensuring smooth coordination with other departments to deliver exceptional guest experiences.

Key Responsibilities:

  • Handle guest check-ins, check-outs, and reservation processes efficiently and courteously.
  • Maintain accurate guest records, billing, and occupancy information using PMS and related systems.
  • Assist in managing guest inquiries, complaints, and special requests with professionalism.
  • Coordinate with housekeeping, F&B, and maintenance teams to ensure guest satisfaction.
  • Ensure adherence to brand standards, grooming policies, and operational SOPs.
  • Support Senior GSAs and Team Leaders in achieving guest satisfaction goals.
  • Assist with front office reports, shift handovers, and daily cash or key management.
  • Guide OJTs and help them understand operational procedures.

Eligibility & Qualifications:

  • Diploma or degree in Hospitality, Hotel Management, or related field.
  • 1–2 years of experience in front office or guest service roles (internship experience accepted).
  • Strong communication and interpersonal skills.
  • Proficiency in PMS (e.g., Opera, IDS, Cloudbeds) and basic computer applications.
  • Professional appearance and customer-oriented approach.

Skills Required
Ids, Opera, Pms
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Front Office Associate • Amritsar, India

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