Talent.com
Online Reputation Management Specialist
Online Reputation Management SpecialistInteractive Avenues • Republic Of India, IN
Online Reputation Management Specialist

Online Reputation Management Specialist

Interactive Avenues • Republic Of India, IN
13 days ago
Job description

Assistant Manager – Online Reputation Management (ORM)

  • Experience: 3 - 4 Years
  • Location: Mumbai
  • Function: Social Listening, Response Management & Reporting


Position Summary

Interactive Avenues is looking for a dynamic and high-performing professional to join our ORM team as an Assistant Manager. This role will act as the voice of the brand across digital platforms and will be responsible for managing social listening, response management, and reporting activities. The position requires close collaboration with internal teams and clients, ensuring timely, accurate, and brand-aligned engagement across platforms.


Key Responsibilities

  • Monitor and manage brand conversations, queries, feedback, and complaints across social media, review platforms, and forums.
  • Lead day-to-day response management while ensuring adherence to brand tone, SLAs, and escalation protocols.
  • Oversee tagging, categorization, and sentiment analysis of conversations using ORM and listening tools.
  • Manage keyword creation, optimization, and continuous enhancement to ensure comprehensive listening coverage.
  • Ensure accurate handling of critical issues, crises, and sensitive conversations, including internal escalation and follow-ups.
  • Prepare and review daily, weekly, and monthly ORM and social listening reports with actionable insights.
  • Provide POVs and recommendations on emerging trends, consumer sentiment, competitor activity, and category developments.
  • Support and guide junior team members to ensure consistent execution quality and process adherence.
  • Coordinate with internal stakeholders and clients for reporting reviews, alignment, and operational improvements.


Skills & Competencies

  • Excellent written and verbal communication skills with strong attention to language and tone.
  • Strong analytical and problem-solving abilities.
  • Hands-on experience with major social media platforms and their engagement dynamics.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Good understanding of crisis management, escalation handling, and client communication.
  • Working knowledge of ORM and social listening tools such as Locobuzz, Sprinklr, Quick Metrix, Konnect Insights etc.


Qualifications & Experience

  • Graduate or Post Graduate
  • 3 - 4 years of relevant experience in ORM, social media management
  • Prior experience handling BFSI, FMCG, or large consumer brands will be an added advantage.
  • Comfortable working in rotational shifts, including weekends if required.
  • About Interactive Avenues:

    Interactive Avenues, part of Omnicom Media, is India’s largest full-service digital agency, with 800+ experts focused on driving outstanding results for more than 200 brands. Interactive Avenues is the most awarded digital agency, with 165+ awards in the last three years, and its comprehensive suite of crafts includes media, programmatic, data & analytics, eCommerce, paid search, social media, SEO, CRO, ORM, creative, website transformation, and more.


    Our commitment to diversity, equity and inclusion

    At Omnicom Media, we are committed to fostering a workplace where differences are valued and everyone can thrive in a culture of equality, inclusion and belonging. We believe in creating an environment that reflects the diversity of the world around us - where individuals feel empowered to bring their authentic selves to work, and where varied perspectives are respected, heard and represented. As an equal opportunity employer, we welcome talent from all backgrounds, knowing that diversity drives stronger ideas, better outcomes, and meaningful impact.

    Create a job alert for this search

    Online Reputation Management Specialist • Republic Of India, IN

    Similar jobs

    Online Engagement Specialist

    Yatnam TechnologiesCochin, Republic Of India, IN

    Performance & Digital Marketing Manager.We are looking for a data-driven marketer to grow our brand and generate high-quality leads.You will own the entire digital funnel— from initial ad exposure ...Show more

     • Promoted

    Online Engagement Manager

    DataCouchRepublic Of India, IN

    Roles & Responsibility Summary.Lead and execute end-to-end digital growth strategy across website, SEO/AEO/GEO, conversion funnels, event marketing, brand authority, and lifecycle marketing.Own mar...Show more

     • Promoted

    Marketing Recruitment Specialist

    CorenzaRepublic Of India, IN

    We are hiring for a Recruitment Manager to join Corenza, responsible for hiring within the marketing function for our clients.The candidate can be based in either Mumbai (Remote) or Indore office.M...Show more

     • Promoted

    Expenditure Management Specialist

    Rusk MediaRepublic Of India, IN

    Assistant Manager – Accounts Payable.Rusk Media is a Gen-Z focused full-stack entertainment company building culturally relevant content across OTT platforms and digital ecosystems.The company deve...Show more

     • Promoted

    Global Student Recruitment Specialist

    CHANDIGARH UNIVERSITYRepublic Of India, IN

    Conduct outbound calling, cold calling, and follow-ups to find and attract prospective students.Engage with walk-ins, digital inquiries, and referrals to convert them into qualified counseling pros...Show more

     • Promoted

    Content Engagement Specialist

    Born AthleteJaipur, Republic Of India, IN

    We’re looking for a fresh, energetic mind to take charge of our social media handles, someone who doesn’t just “manage” content, but lives and breathes it.Owning our social media end-to-end (strate...Show more

     • Promoted

    Revenue Generation Specialist (Online Education)

    Royal Soft Skills CampusRepublic Of India, IN

    High Ticket Sales Closer – EdTech (Remote | Performance Role).Royal Soft Skills Campus is a fast-growing EdTech platform focused on transforming communication, personality, and professional excelle...Show more

     • Promoted

    Local Search and Online Reputation Coordinator

    Scale DelightRepublic Of India, IN

    Decent written English - you will be drafting and reviewing public-facing content.Basic comfort with Google Sheets, Docs, and willingness to learn new tools quickly.Attention to detail and daily di...Show more

     • Promoted

    Candidate Engagement Specialist

    QuantiphiRepublic Of India, IN

    We are looking for individuals who want to build a career out of delighting and managing offered employees and converting them into happy employees from Day 0.The prime responsibility would be to e...Show more

     • Promoted

    Digital Engagement Specialist

    Stealth StartupRepublic Of India, IN

    We're building one of the most powerful demand intelligence systems in B2B.The next unlock is communities — and we need someone obsessed with finding them.Get us inside every community where the ri...Show more

     • Promoted

    Digital Search Optimization Specialist

    Bajaj BrokingRepublic Of India, IN

    You'll lead SEO strategies for stockbroking tools, financial calculators, and content hubs, leveraging advanced techniques like AEO, GEO, and AI-powered optimization to outpace competitors.This rol...Show more

     • Promoted

    AI-Powered SEO & Reputation Specialist

    Scale DelightRepublic Of India, IN

    Decent written English - you will be drafting and reviewing public-facing content.Basic comfort with Google Sheets, Docs, and willingness to learn new tools quickly.Attention to detail and daily di...Show more

     • Promoted

    Paid Acquisition Specialist

    PiPixelRepublic Of India, IN

    Pipixel is hiring a Performance Marketer to lead paid acquisition across multiple platforms.You’ll be responsible for driving measurable growth - leads, conversions, and ROI - through highly optimi...Show more

     • Promoted

    Search Marketing Optimization Specialist

    LS Digital GroupRepublic Of India, IN

    Handle keyword research, on/off-page SEO, competitor analysis, link-building support, and client coordination using Google Analytics and Search Console.Keyword discovery, expansion and optimization...Show more

     • Promoted

    Provider Enrollment Specialist

    Confidential HiresRepublic Of India, IN

    Provider Enrollment Specialist (Permanent Work-From-Home) for US Healthcare in EST hours 9am-6pm Mon-Fri.A minimum of 1 year of experience in provider credentialing and enrollment please! **.Provid...Show more

     • Promoted

    Paid Search Marketing Specialist

    BigTrunkRepublic Of India, IN

    Paid Media – Search Specialist (Lead Generation & E-commerce).Lead Generation and E-commerce accounts.Manage full-funnel performance marketing strategies (awareness to conversion).Drive qualified l...Show more

     • Promoted

    Online Sales and Platform Specialist

    Cherry Group & CoRepublic Of India, IN

    We're looking for a dynamic Ecommerce Executive to manage and enhance our brand presence across various e-commerce marketplaces, including Amazon, Flipkart, Blinkit, Zepto and Swiggy Instamart, etc...Show more

     • Promoted

    Paid Search Specialist

    PurplesoftChennai, Republic Of India, IN

    MINIMUM 3 YEARS EXPERIENCE IN HANDLING.Apply only if are located in CHENNAI.OFFICE LOCATED IN NUNGAMPAKKAM, CHENNAI.You will be responsible for managing a diverse range of paid campaigns primarily ...Show more