Community Forums Manager

Saviynt - AI-powered identity platform manages and governs human and non-human

access to all of an organization's applications, data, and business processes.

Customers trust Saviynt to safeguard their digital assets, drive operational efficiency,

and reduce compliance costs. Built for the AI age, Saviynt is helping organizations

safely accelerate their AI deployments and use. Saviynt is recognized as the leader in

identity security, with solutions that protect and empower the world's leading brands,

Fortune 500 companies, and government institutions. For more information, please visit

www.saviynt.com.

This role is essential for leading the strategy, development, and ongoing management

of Saviynt's community forums, ensuring they serve as a valuable hub for customer

engagement, peer-to-peer support, and product feedback. The Project Lead,

Community Forums, will play a crucial role in fostering a vibrant, helpful, and scalable

online community for our global audience.

The Community & Engagement Team is dedicated to building strong relationships and

providing supportive platforms for our customers and partners. Our core purpose is to

drive product adoption, enhance customer satisfaction, and extract actionable insights

that contribute to the company's overall success.

WHAT YOU WILL BE DOING

• Strategic planning, launch, and continuous improvement of the Saviynt community forums to align them with business goals
• Manage day-to-day operations of the community platform, ensuring technical performance, feature functionality, and content governance are maintained
• Develop and implement engagement programs, moderation policies, and content strategies to drive participation and positive user experience
• Collaborate with Product, Support, and Marketing teams to integrate community insights into business processes and product development cycles
• Monitor and analyze community KPIs (e.g., active users, engagement rate, self- service deflection) and report on performance to stakeholders
• Identify, recruit, and empower community advocates and super-users to contribute valuable content and support their peers
• Ensure all community activities and content adhere to company brand standards and legal guidelines
  

WHAT YOU BRING

• 8+ years of professional experience in a Project Lead, Community Management, or similar role
• Bachelor's degree in Communications, Marketing, Business, Computer Science, a related field, or equivalent practical experience
• Experience managing communities on the Khoros Platform or similar community engagement software (e.g., Salesforce Experience Cloud, inSided, Higher Logic)
• Demonstrated ability to drive a community strategy from concept through execution and optimization
• Strong experience with analytics and reporting tools to measure community health and business impact
• Advanced skills in Google Slides for clear and compelling presentation of community strategy and performance
• Excellent written and verbal communication skills, with a focus on building relationships with technical and non-technical users
• Exceptional project management, organization, and problem-solving skills
  

Saviynt is a fantastic place to work. We are a high-growth Platform-as-a-Service

company focused on Identity Authority to power and protect the world at work. You will

experience tremendous growth and learning opportunities through challenging yet

rewarding work that directly impacts our customers, all within a welcoming and positive

work environment. If you are resilient and enjoy working in a dynamic environment, you

belong with us!

Saviynt is an equal opportunity employer, and we welcome everyone to our team.

All qualified applicants will receive consideration for employment without regard

to race, color, religion, sex, sexual orientation, gender identity, national origin,

disability, or veteran status.

Skills Required
Google Slides