Senior Solution Consultant

Sr. Solution Consultant plays a critical role in the success of the Implementation Services team. The Sr. Solution Consultant is to provide product recommendations and configurations, ensuring proactive communication to clients and internal staff, and managing enhancement requirements and escalations and capability to understand simple to complex business requirements and design a solution to meets those needs. The Sr. Solution Consultant drives projects to completion by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the implementation.

Responsibilities and Duties :

Creative thinking – conceptually and practically to come up with solutions while interacting with customers

Provide consulting services to assigned projects as required, including product functional consulting, business process re-engineering, customization requirements, product validation and custom report analysis

Provide Product training to customers as required on the modules that the Sr. Consultant is certified in

Continue to improve knowledge of CQ’s solution, quality standards, industry, and technology to better serve the internal and external customers

Proactively improve one’s productivity and quality

Participate in refresher training classes to renew certification and new training classes for new products, quality standards, industry, and technology

Provide product and industry training to company employees as assigned

Provide consulting services to the assigned projects as required including product functional consulting, business process re-engineering, engineering analysis, customization requirements, product installation, data conversion requirements, product validation and custom report analysis

To groom and guide Solution Consultants

Experience :

Requirements / Qualifications :

Master's in Industrial Engineering

5 Years of experience deploying QMS or EHS systems

Good communicator - clearly and empathetically

Excellent organization and leadership skills

Collaboration with all job levels

Curiosity & Credibility

Good writing skills

Should like to travel

ASQ, Salesforce Admin certification is a plus