Area Service Field Manager (ASFM)

Roles & Responsibilities:

• The Area Field Aftersales Manager will be responsible for implementation of KIA process & policies & ensure the aftersales operation at the dealers under his supervision
• Support & monitor the development of workshop infrastructure for completion as per time plan.
• Regular review of Dealer KPI, support to enhance the same.
• Ensuring right quality and quantity of staff at dealership as per KIN guidelines, Training of dealer staff through OJT & at KIA Training Centre.
• Implementation of systems & processes at dealership as per KIA guidelines
• Ensure Policy Adherence at the dealership.
• Technical feedback, reports, campaign monitoring & reporting to RSFM & HQ.
• Measuring & monitoring CSI of the dealership & working with dealership to enhance CS.
• Monitoring customer complaints at reported at various channels, attending to customer grievances, fast resolution & ensuring comeback of customers.
• Meeting set targets related to Repair orders, Parts, KPI of dealership & growth / improvement plan.
• Regular planning & organizing of marketing activities basis KIA business plan, seasonal requirements, dealer profitability & customer satisfaction.
• Regular audits, evaluations to monitor dealership performance.
• Warranty approvals, audits, parts scrapping etc in the dealership under supervision.
• Any other duties expected from the position & requested by respective manager.
  

Skills Required
KIA process policies, Policy adherence, Training of dealer staff, Warranty approvals