Business Analyst

We're Hiring: Business Analyst (BA) – AI-Driven Insights & Process Optimization

Are you passionate about data-driven decision-making, AI-powered insights, and process optimization Do you thrive on uncovering trends, solving business challenges, and driving performance improvements If so, 411 is looking for a Business Analyst (BA) to join our team!

Scope of Work

As a Business Analyst, you will be responsible for analyzing data, identifying trends, and conducting Root Cause Analysis (RCA) to enhance the performance of key departments (e.g., customer service, sales, retention). You'll serve as a subject matter expert (SME), collaborate with department managers, and leverage AI tools to develop actionable strategies that improve efficiency and business outcomes.

Your success will be measured based on the impact of your recommendations, with performance-based incentives recognizing your contributions.

Qualifications

Bachelor's degree in Business Analytics, Data Science, Operations Management, or related field.

2+ years of experience in business analysis, preferably in call centers, customer service, or sales.

Strong analytical skills – Proficiency in data tools (spreadsheets, Qlik, AI-powered analytics).

Problem-solving mindset – Experience conducting Root Cause Analyses (RCA).

Communication & Presentation Skills – Ability to translate data into actionable business insights.

AI Experience (Preferred) – Familiarity with AI-driven analysis and trend identification.

Key Responsibilities

Data Analysis & Reporting – Use platforms like Vici Dial, CRM, and Qlik to identify trends and performance gaps.

Root Cause Analysis (RCA) – Conduct interviews, analyze data with AI tools, and pinpoint the root causes of inefficiencies.

Performance Optimization – Monitor key metrics, recommend improvements, and measure the impact of training, tools, and process changes.

Process Improvement – Identify workflow inefficiencies and propose innovative solutions.

Stakeholder Collaboration – Present findings, facilitate discussions, and ensure alignment on next steps.

AI-Powered Insights – Use AI to analyze sales, customer service, and retention data to drive strategic decision-making.

Feedback & Evaluation – Track action plan success, refine strategies, and participate in performance reviews to assess impact.

Key Performance Indicators (KPIs)

Action Plan Success Rate – Measurable improvements driven by recommendations.

Implementation Rate – Adoption percentage of findings by leadership.

Operational Efficiency Gains – Reduction in inefficiencies and operational costs.

Customer Retention Impact – Increase in loyalty and retention metrics.

Feedback Incorporation – Continuous refinement based on leadership input.

What We Offer

Performance-Based Incentives – Bonuses tied to the success of your action plans.

Recognition Programs – Get acknowledged for innovative solutions and impactful contributions.

Professional Development – Access to training, certifications, and AI-driven methodologies.

Why Join 411 Locals

This is more than just a job – it's an opportunity to make a real business impact using cutting-edge AI and analytics. We reward innovation, performance, and results, ensuring your contributions are valued and recognized.

Ready to drive change with data Apply now and be part of a team that values insights, collaboration, and continuous improvement!

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Skills Required
Qlik, Data Analysis, Spreadsheets