Branch Service Manager
About Zopper
Zopper is a series D-funded startup in the InsurTech space. We enable large B2C businesses offer
insurance to their customers. We do this by fusing insurance and technology seamlessly to provide
end-to-end solutions to our Business partners. Based on the need of Business partners, we create
the Product i.e. customized insurance plans by partnering with Insurance companies. We then
integrate these customized Insurance plans with the tech systems of the Business partners by
creating customized APIs on our SAAS platform. Our Sales enablement team which is a large feet on street team enables the last mile sale of insurance by training & supporting the sales teams of our Business Partners. Finally we have an operations & support team which continues to provide
technical & customer support to our Business partners to support them through the customer
experience journey.
Roles and Responsibilities
Network expansion of BARC or Third party service across different States.
Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives are met.
Handling customer complaints, maintaining good customer and channel partner relationships
and ensuring repeat customers.
Manage servicing activities as per documented customer servicing processes and ensure
compliances.
Monitoring department issues and client complaints to create methods to lessen recurring
issues.
Auditing work and customer service to ensure the company's high standards, efficiency, and
productivity goals are met.
Build a customer-first culture and root for them within the organization.
Customers feedback processing and analysis.
Pre-empting the customer requirements beforehand to automate solutions with Tech team.
Prerequisites:
Previous after sales and support work experience
Preferably from consumer durables industry (Multi Brand and Multi Product).
Excellent leadership, communication and customer service skills.
The ability to work under pressure and handle stress.
Must have handled Karnataka, Kerala and TN.