Application Consultant

Title: Application Consultant

Job Description:

The Application Consultant is responsible for providing professional, creative, energetic and thorough experience for internal and external customers of Verint. The role is responsible for consulting customers both in person and virtually and delivery of training for multiple Verint solutions.

Educational Qualifications:

•An undergraduate degree in computer science, engineering, or a similar discipline.

•Experience with Verint applications

•Good understanding of contact center telephony environments

•Consulting experiencing with customers

•Proven ability to gain consensus of others, proven leadership skills

Principal Duties and Essential Responsibilities:

•Maintain fluency with Verint Applications.

•Maintain and grow subject matter expertise on Verint products such as Workforce Management and/or Quality Management including best practices and general insights for that industry.

•Conduct design sessions and consulting events on Verint Applications in accordance with the Verint Implementation Methodology.

•Provide best practice, optimization and assessment consulting.

•Work together with others within Verint as part of the deployment process but also to help troubleshooting as subject matter experts.

•Schedule and organize events related to the Application consultancy.

•Introduce, configure, and train assigned customers to Verint Applications and onboard them so that their engagement is robust and primed for ongoing satisfaction, retention, and renewal.

•Configure, review, and test configuration and usage of Verint Applications.

•Create, review, and update documentation.

•Provide regular updates to customers with progress.

•Collaborate with appropriate team members as part of the deployment process but also to help troubleshooting as subject matter experts.

•Provide thorough and complete documentation of the consultancy events and results.

•Perform administrative tasks such as but not limited to timely and full completion of timesheets, expenses, travel, ISO, MBOs etc. in accordance with the team and Verint guidelines.

•Deliver Instructor Led Training to our customers for Verint solutions.

•Other responsibilities as assigned by management.

Minimum Requirements:

•An understanding of Workforce Management and/or Quality Monitoring solutions.

•Bachelor's degree in related field or equivalent work experience.

•Minimum of 3-5 years' of industry experience

•Ability to work both independently and as part of a team during the implementation process.

•Consulting experience translating model and business process knowledge to clients

•Proven experience demonstrating to clients on Enterprise software solutions

•Working knowledge of large scale, Windows and web based, enterprise application solutions (i.e. Call Recording, CRM, Analytics solutions)

•Ability to effectively structure, organize and deliver consultative solution sessions, requirements discovery/refinement engagements and workshops to key users at a management, director, and end user level.

•Ability to manage multiple projects and tasks to completion with minimal supervision.

•Excellent verbal and written communications skills.

•Self-motivated team player.

Skills Required
Quality Management, Analytics Solutions, call recording, Crm, Workforce Management