Hadoop Support Engineer

Hadoop Support EngineerBengaluru, KAWFOWe are seeking a dedicated Hadoop Support Engineer to provide comprehensive support and on-call services for our Hadoop infrastructure. This role is pivotal in ensuring the continuous operation and stability of our Hadoop clusters, addressing incidents promptly, and supporting end-users with technical queries. The ideal candidate will possess strong Hadoop administration skills, effective troubleshooting capabilities, and excellent communication skills to interact with various stakeholders.Key Responsibilities : On-Call Support : Serve as a primary point of contact in a rotating on-call schedule, providing 24 / 7 support to swiftly address and resolve critical incidents affecting Hadoop operations.Incident Management and Resolution : Take ownership of incident management processes by diagnosing issues, implementing fixes, and documenting solutions in a ticketing system. Conduct post-incident reviews to identify root causes and prevent recurrence.Monitoring and Alerts : Establish and maintain robust monitoring and alerting systems using tools like Nagios, Grafana, or Prometheus to proactively detect and mitigate potential issues before they escalate.User and Developer Support : Assist end-users and developers with technical queries related to Hadoop operations, providing guidance and support to optimize their use of the system. Educate users on best practices and system capabilities.System Maintenance : Conduct routine maintenance tasks including software patching, upgrades, and configuration changes to ensure system reliability and security. Schedule maintenance activities to minimize business disruption.Qualifications : 3 years of experience in Hadoop administration and support, with a strong focus on operational stability and incident resolution.Proficiency in Hadoop ecosystem components such as HDFS, YARN, Hive, and Spark.Experience with Linux system administration and scripting (e.g., Bash, Python)Experience with configuration management tools such as Ansible