Job description
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts
- Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed
- Reconcile cash drawers at the end of the shift, count and package coins and currency, turn in any excess or damaged currency to the branch leadership
- Track, record, report, and store transactional information and special requests
- Ensure that customer information is communicated to the respective customer only
- Ensure that upon written request and verification of the signature the account information is provided
- Improve customer communication on closures through scripts & mail and asking for feedbacks.
- Understand and comply with requirements of all relevant policies of the bank including full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements
- Ensure that customer contact details are updated PAN, Address, Phone and email.
- Ensure that correct product information is disseminated
Skills Required
withdrawals , Deposits