Implementation Consultant

Management Level

EQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers.

Role Summary

We are looking for Implementation Consultants to join our team to be a part of the continual evolution of the Compendia and Administrator systems and rollout of our software to our client. The team is responsible for the implementation of our Compendia and Administrator application to new clients both software and TPA, whilst also maintaining the model processes provided as part of the Compendia application, including legislative changes, ongoing maintenance, and new developments.

This is a great role for you if you already have experience in implementing pensions software, with a good understanding of UK pensions looking for that next step in your career.

Core Duties/Responsibilities

The successful candidates will be responsible for the following:

• Being a SME of multiple, if not all aspects of the application (i.e., Workflows, Calculations, Reports, Letters, Data, Interface etc)
• Provide training and support to other EQ employees where required.
• Obtaining, analysing, documenting, and estimating client requirements (internal and external)
• Configuring and testing the Compendia Touch application
• Enhancing, developing and promoting the Touch Model
• Working closely with the development team to refine and improve the system
• Supporting Project Management by leading a workstream to oversee Client deliverables and working with an Agile methodology.
• Work collaboratively with customers throughout the full implementation lifecycle by leading or supporting with Client facing communications.
• Support with visit customer sites when required, with the possibility of working on site for an extended period.
• Supporting with training needs and deliver training to customers as part of project delivery.
• Provide expertise and present demonstrations to prospective customers and colleagues from other parts of the business.
• Support in establishing and maintaining excellent customer relationships and promoting the growth of new business from those customers.
• Ensure AzureDev/JIRA boards are up to date inc updating PM/ leads with progress updates.
• Attending 3 out of the 4 quarterly team meet ups.

The duties and responsibilities outlined above are to be regarded as broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform.

Skills, Capabilities and Attributes

The ideal candidate will have the below skills, capabilities and attributes essential or preferred.

• Technical ability in scripting and data manipulation
• Software implementation, preferably in the pension or financial sectors
• Extensive experience of process-driven software configuration at UI and database level
• Excellent, and audience-appropriate, verbal and written communication and presentation skills
• Customer-focus and confidence working in new environments
• Analytical problem-solving and attention to detail
• Self-motivation and independent approach to work
• Collaborative work ethic within internal and customer teams
• Confidence in training/supporting other employees in order to upskill where appropriate

Working knowledge of one or more of:

• PL/SQL, HTML, Javascript, CSS
• Data migration and data manipulation tools
• Development practices and Agile methodology
• Application architecture

What We Offer

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%

• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.

• Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.

• Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.

• Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.

• Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.

• Learning & Development – Investment in LinkedIn Learning for all colleagues.

Equal Opportunity Statement

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks.