Key Objectives :
Responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy
Responsibility :
. Ensure amounts collected from the customer are deposited in the branch within the specified timeline
. Ensure feedback from collection activity is properly updated in Collection System
. Adherence to Code of Conduct always
. Timely reporting of service issues to the supervisor
. Follow all related procedures/documentation wherever applicable
. Timely completion of all training requirements - annual refreshers, e-learnings, product refreshers etc.
. Closure of all customer escalations within applicable TAT
. Maintenance and timely update of the legal MIS
. Maintain relations with the law enforcement agencies and the courts for effective recovery of dues in the region.
. Timely implementation of legal tools
. Ensure proper documentation of all case files pertaining to foreclosure and compliance of procedure and processes
. Ensure that all the accounts are managed in a manner so that:
. Defined timelines are met
. Appropriate approvals are in place
. Continuous feedback given to the local Credit team
. Maintain relations with the law enforcement agencies for effective recovery of dues
. Ensure documentation of Foreclosure files as per checklist
. Timely assignment of Foreclosure accounts for actions under relevant policies/ regulations.
. Maintain stock of property as per applicable processes
. Maintain periodic Asset verifications reports.
. Ensure timely update of records for accountholder's change of contact details
. Achieve targeted results through interface with internal as well as external stakeholders
. Conduct periodic Collection Agency Audit
. Exercise adequate control over Agency performance in terms of
. Recruitment & training of field collectors
. Managing agency and field collector productivity
Qualification - Post Graduate/Graduate in any discipline
Manager - DSMG - Recovery Unsecured - Recovery - Durgapur - Landmark II Building - JM • Durgapur, India
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