Language Quality Data Lead

Language Quality Data Lead

Position Overview:

A Quality Data Lead owns the language quality data process for all aspects of a large localization program and is part of a dynamic team that supports discussions on language quality performance with key customer stakeholders. The role is dedicated to ensuring the highest standards of linguistic accuracy and excellence through data collection, analysis, report generation, and action plan development.

What You Will Do

. Data Analysis, Collation, and Combining

. Quality Gap Analysis

. Quality Report Generation

. Collaboration with Community Management, Language Excellence, and Language Production Teams alongside other functional teams whenever required.

. Full ownership and execution of quality data generation across various aspects like LQIs & SQFs

. Base Knowledge in Lionbridge Proprietary tools such as Aurora, Phrase, and Smart Allocation

. Quality Management:

a. Enable and assess quality performance for assigned languages to meet differentiated customer needs

b. Utilize a deep data-driven approach to assess translation service quality and analyse quality drivers

c. Design and deploy quality improvement plans

d. Collaborate with Language Leads and other functional teams to implement action plans

e. Ensure the credibility and retention of language services through continuous improvement

. Data Management:

a. Identify and handle quality inspection tasks like LQIs, Authoritative Reviews, Offline Reviews, LQS Reviews, Client Reviews, etc.

b. Centralize and analyse data to identify trends and key metrics like Error Rates and Consistency Scores.

c. Collate overall Language Process Quality complaints from CCDB and other sources to then perform filtering and analysis.

. Reporting:

a. Generate and produce reports using statistical data and methods.

b. Prepare monthly/quarterly reports for account quality with executive summaries and presentations.

c. Conduct regular meetings and have a clear reporting to the line managers.

. Customer Satisfaction:

a. Understand customer business and evolving needs around Language Quality & related Data required.

b. Collaborate with key teams on quality management, reports, and technology initiatives.

c. Provide Language teams important quality input to be used during key customer meetings and presentations.

To Be Successful You Will Have

. Bachelor's degree or higher in Languages, Translation, or related fields.

. Experience with translation and language tools

. Understanding of language technology concepts and tools (e.g., Translation Memories, good exposure to CDB, TMS, LQI Process, Computer-Assisted Translation)

. Excellent communication skills (both verbal and written)

. Ability to work in a multilingual project environment

. Sound understanding of multi-cultural work environments

. Strong problem-solving, analytical and communication skills

. Experience with Root Cause Analysis, deep analysis and quality improvement tools

. Adaptability, flexibility, and the ability to juggle multiple assignments and deadlines

. Strong focus on team player skills and proven experience in team performance

. B in industry-standard software and AI tools

. Fluent in English and passion for language Production & Quality

In Return, You Can Expect

. Ongoing career opportunities at a repeat Forbes and Newsweek-listed 'Best Employer for Women,' 'Best Employer for Diversity,' 'Best Remote Employer,' 'Best Large Employer,' and 'Most Loved Workplace.

. Structured mentorship from experienced leaders.

. Tools and resources for professional growth.

. Opportunity to advance within a global organization.

'Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers' clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries. Learn more at www.lionbridge.com .'