Information Desk Staff Required At Airport

Position: Information Desk Staff Company: Bluespirit Location: Thiruvananthapuram, Kerala, India Contract Details: Full-time Bluespirit, a leading airport company, is looking for a highly motivated and customer-oriented Information Desk Staff to join our team at Thiruvananthapuram Airport in Kerala, India. As an Information Desk Staff, you will be the first point of contact for passengers and visitors at the airport, providing them with accurate and timely information and assistance. Key Responsibilities: - Greet and welcome passengers and visitors at the information desk - Provide accurate and up-to-date information about flight schedules, gate changes, baggage claim, and other airport services - Assist passengers with check-in procedures and direct them to the appropriate counters - Handle inquiries and complaints in a professional and courteous manner - Keep the information desk area clean and organized - Monitor flight arrivals and departures to ensure timely assistance to passengers - Collaborate with other airport staff to ensure smooth operations and customer satisfaction - Provide support to passengers with special needs, such as elderly or disabled individuals - Keep track of lost and found items and assist passengers in retrieving their belongings - Stay updated on airport policies and procedures to provide accurate information to passengers - Handle cash transactions for airport services, such as baggage storage and lost luggage claims - Assist in emergency situations, such as flight delays or cancellations, by providing necessary information to passengers Qualifications: - High school diploma or equivalent - Previous customer service experience is preferred - Excellent communication and interpersonal skills - Ability to work in a fast-paced and high-stress environment - Proficiency in English and local language - Knowledge of basic computer skills and ability to learn new software quickly - Ability to handle cash transactions accurately - Flexibility to work in shifts, including weekends and holidays - Must be able to pass a background check and obtain necessary airport security clearance If you are a team player with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity to be a part of our dynamic team at Bluespirit. We offer a competitive salary and benefits package, as well as opportunities for growth and development within the company. Join us and be a part of the exciting world of airport operations!