Customer Service Specialist

Experience: 5-8 Years Exp

Salary : Competitive

Preferred Notice Period: Within 30 Days

Opportunity Type: Onsite ( Bengaluru )

Placement Type: Permanent

(*Note: This is a requirement for one of Uplers' Client-Shaadi.com )

Must have skills required : - Upselling OR Cross-selling, NPS, Customer Satisfaction, Post Sales Service

What's This All About

If you believe love is a serious business (and also a messy, beautiful, high-stakes one), this role is your playground.

As the Manager VIP Service, youll lead a crew of 40+ passionate advisors who dont just handle calls—they rewrite love stories. This isn't just customer service—it's customer obsession.

You'll blend operations, coaching, customer experience, and tech enablement into one slick, high-impact function. You'll own outcomes, not just outputs. Real connections > cold conversions.

If you've spent 3+ years or more in one role building something that mattered—and loved every minute of the chaos—you're exactly who we're looking for.

What You'll Do (Like a Pro)

• Read Between the Lines: Customers don't always say what they need. You'll train your team to listen harder, respond smarter, and personalize everything.
• Build Love without Friction: Map the journey. Spot the leaks. Kill the clutter. Then rebuild a seamless experience so smooth, it feels like destiny.
• Lead like You Actually Care: Coach, not command. Grow talent. Make your team feel like a championship squad—not a call center.
• Make Tech Work for People: AI, dashboards, automations—bring it all together to eliminate the mundane and elevate the meaningful.
• Run It Like a Founder: You'll be the GM of your own zone. P&L mind-set. Metrics accountability. Always thinking scale, never settling for survival.
• Turn Tough Days around: Escalations You own them. Cranky customers You charm them. You don't deflect—you deliver.

Who You Are

• Customer-first, always: You lose sleep over a bad experience and cheer louder than anyone when your team gets it right.
• Builder energy: You love creating order from chaos, designing systems, and making things better—constantly.
• People whisperer + Data junkie: You manage with heart and with numbers. EQ + IQ = You.
• Been there, built that: At least one solid 3+ year stint where you led a large B2C team and drove real business impact. Stability with velocity Yes please.
• Pressure-tester: You've done hard things, and you're better for it. Deadlines don't scare you. Fire drills You bring the extinguisher and the pep talk.

What You'll Get

• A mission with meaning: You're not selling socks. You're helping people find soulmates.
• Speed, not red tape: We move fast, we fix fast, and we don't do politics.
• Autonomy + Accountability: Your zone, your team, your growth story.
• Insane learning curve: High-growth org. High-responsibility role. High-reward journey.
• Tribe of doers: Smart, kind, purpose-led teammates who will have your back (and push you forward).

Skills Required
Customer Satisfaction, Upselling