Senior Customer Success Manager / Functional Architect

Role Overview

The Senior Customer Success Manager / Functional Architect is the single-threaded owner for a portfolio of 4–6 enterprise customers. This role combines deep functional expertise with end-to-end customer relationship ownership.

This is a hands-on role requiring regular interaction with customer finance, billing, and IT teams, along with periodic travel to the US.

Key Responsibilities

• Own the overall relationship and success for assigned customer accounts
• Attend and lead all customer meetings including status, design, and escalation calls
• Act as the functional authority for:

-Monetization and pricing models

-Billing workflows

-Revenue recognition and accounting alignment

• Guide customers through enhancements, change requests, and optimization initiatives
• Coordinate internally with Product, Engineering, Support, and Solution Architects
• Identify risks early and drive resolution before escalation
• Travel to the US approximately once every 6 months to meet customers in person

Required Experience & Skills

• 8–12+ years of experience in enterprise SaaS Customer Success or Implementations
• Strong functional expertise in Billing and/or Revenue Recognition
• Ability to manage complex customer environments independently
• Excellent communication and stakeholder management skills
• Willingness to work with US time zones and travel internationally

What Success Looks Like (First 12 Months)

• High trust and satisfaction across assigned customer accounts
• Minimal escalations and strong customer advocacy
• Clear account plans and expansion opportunities
• Customers willing to act as references

Skills Required
Saas, revenue recognition, Billing