Job Title: L1 Support Engineer
Location: Pune,Bangalore& HYderabad(Hybrid)
Experience: 3–5Years (STRICTLY)
Employment Type: Permanent
Notice Period: Immediate Joiners Only
Job Title: L2 Support Engineer
Location: Pune,Bangalore& HYderabad(Hybrid)
Experience: 4–8Years (STRICTLY)
Employment Type: Permanent
Notice Period: Immediate Joiners Only
About the Company
Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.
Job Description
Provide L1,L2 support for applications developed in Mainframe, Cobol, Java/C++, hosted on Client Infrastructure, and using SQL databases.
• Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.
• Monitor application performance and system health, identifying and addressing potential issues proactively.
• Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems.
• Perform root cause analysis for recurring issues and implement permanent solutions.
• Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures.
• Assist in the deployment and configuration of applications and updates * Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support.
• Participate in on-call rotation to provide 24 7 support for critical applications.
• Communicate effectively with users, providing updates on issue resolution and system status.
• Proven experience in application support, specifically with Mainframe, Cobol, or Java and C++.
• Strong understanding of Object based programming.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Willingness to participate in on-call support rotation
Preferred Skills:
Knowledge of ITIL framework and incident management processes.
Familiarity with automation tools and techniques to streamline support processes.
Previous experience in a financial or technology-driven environment.
L1 Support Engineer • Pune, India
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